Zuora cloud application

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With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for Zuora

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Click Add "" at the bottom right.
  4. Locate and click Zuora in the application list.
  5. On the Google IDP Information page, do the following:
    1. Note the SSO URL.  
    2. Note the Entity ID.
    3. Download the Certificate.
  1. Click Next.
    The Basic information window shows the Application name and Description seen by users.
  1. Click Next.
  2. On the Service Provider Details page, edit the prepopulated ACS URL and Entity ID fields. Replace the values with those for your configuration environment.

    For the ACS URL, use one of the following:
  • US Production: https://www.zuora.com/apps/saml/SSO/alias/defaultAlias 
  • US API Sandbox: https://apisandbox.zuora.com/apps/saml/SSO/alias/defaultAlias 
  • EU Production: https://eu.zuora.com/apps/saml/SSO/alias/defaultAlias 
  • EU API Sandbox: https://sandbox.eu.zuora.com/apps/saml/SSO/alias/defaultAlias 

    For the Entity ID, use one of the following:
  • US Production: www.zuora.com 
  • US API Sandbox: apisandbox.zuora.com
  • EU Production: eu.zuora.com
  • EU API Sandbox: sandbox.eu.zuora.com    
  1. For the Name ID, use the primary email (the default).
  2. For the Name ID Format, use Email.
  3. Click Finish.
Step 2: Set up Zuora as a SAML 2.0 service provider (SP)

The Zuora support team sets up and enables SAML for your organization. 

  1. For Zuora to enable SSO,  give them the following information:
  • The email domain you want to use for SSO.
  • The Identity Provider SSO Target URL.
  • Identity Provider Certificate
  • Logout URL in this format: scheme://domain:port/path?query_string#fragment_id.
  1. Once the set up is complete, log in to Zuora as administrator.
  2. Go to Settings and then Single Sign-On.
    You see a message when SSO is enabled, along with the URL to use for logging in.
Step 3: Enable the Zuora app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select Zuora.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your Zuora user account email IDs match those in your Google domain.
Step 4: Verify that SSO is working

Zuora supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select Zuora.
  4. At the top left, click Test SAML login

    Zuora should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Navigate to a new Zuora sign-in page
    You should be redirected to the Google sign-in page.
  2. Enter your username and password. 
    After your credentials are authenticated, you are redirected to Zuora.

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