Pivotal Tracker cloud application

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Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Pivotal Tracker

Here's how to set up single sign-on (SSO) via SAML for the Pivotal Tracker® application.

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Click the plus (+) icon at bottom right.
  4. Locate and click Pivotal Tracker in the application list.
  5. On the Google IDP Information page, download the IDP metadata.
  6. Click Next.

    The Basic information window shows the Application name and Description seen by users.

  7. Click Next.

    On the Service Provider Details page, the ACS URL and Entity ID values for Pivotal Tracker are configured by default.

  8. Click Next.
  9. On the Attribute Mapping page, set the Select category and Select user field values as follows for the listed attributes:
     
    Application attribute Select category Select user field
    email Basic Information Primary Email
    first_name Basic Information First Name
    last_name Basic Information Last Name
  10. Click Finish.
Step 2: Set up Pivotal Tracker as a SAML 2.0 service provider (SP)

Send an email to Pivotal Tracker at tracker@pivotal.io requesting that SSO be enabled for your organization. Include the IDP metadata file you downloaded in Step 1 as a text file attachment to the email.

 

Step 3: Enable the Pivotal Tracker app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Select Pivotal Tracker.
  4. At the top right of the gray box, click Edit Service Compose.

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. Ensure that your Pivotal Tracker user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working
  1. Close all browser windows.
  2. In a new browser window, go to https://www.pivotaltracker.com/signin and attempt to sign in. You should be automatically redirected to the Google sign in page.
  3. Enter your sign in credentials.
  4. After your sign in credentials are authenticated, you are automatically redirected back to Pivotal Tracker.
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