Known issues and limitations

In Hangouts Meet, if you encounter one of these known issues, you can take action to correct it. 

Connectivity

People can't hear me from a Mac

Some Apple® Mac® computer settings might prevent Meet from using your microphone.
 
Solution:

  1. Unmute your device. Go to your device system settings and make sure your microphone is not turned off.
  2. Unmute yourself in Meet. To turn on your microphone, at the bottom of the screen, click Unmute Mute.
    Note: Other people can mute you, but they cannot unmute you.
  3. On computers using Apple Mojave® version 10.14 or later, you must allow Chrome Browser and Mozilla Firefox® to access your computer’s microphone using the new privacy settings. 
    1. Go to System Preferences and then Security & Privacy.
    2. Select Privacy and then Microphone.
    3. Next to Google Chrome or Firefox, check the box.
  4. In a Chrome Browser tab, enter chrome://restart to restart Chrome and reset all Chrome apps and extensions.
  5. Restart your computer.

Learn about additional options to unmute your computer.

Can't access Meet on a mobile device

Each version of the Meet mobile app is supported for 6 months after its release. 

Solution:
Upgrade to the latest version of the mobile app.

Dial-in call unexpectedly cut-off

Meet supports dial-in phone calls to a video meeting for up to 8 hours. The maximum call length can be shorter if the carrier has specific restrictions.

Solution
When the call is dropped after 8 hours, dial back in to the meeting.

Chrome Browser freezes when joining a meeting

Sometimes, if you use Chrome Browser version 64 on Microsoft® Windows 7®, the browser freezes when you try to join a meeting.

Solutions:

  • Before joining the video meeting, in the address bar, enter chrome://restart to restart Chrome Browser. 
  • Update Chrome Browser.

Sharing and presenting

Menus do not show when presenting a window

If you share a window in Meet, participants can’t see the menus and options in the shared window. 

Solution:
Share your entire screen instead of a specific window.

Presentations are blank when sharing a window

If you try to share a Microsoft® PowerPoint® or Keynote® presentation in Play or Slide Show view in a window, the slideshow does not appear to other viewers because the presentation opens in full screen mode, and you're only sharing a window.

Solution
Before opening the presentation, share your whole screen.

 Scheduling events

Can't add a phone number to an existing event

After upgrading to the G Suite Enterprise edition, existing Calendar events with Meet video meetings do not include a dial-in number.  

Solution

  1. Remove the video meeting from the event. 
  2. Save the event. 
  3. Re-add the video meeting. 

For details, see Create an event.

Rooms in different time zones scheduled for all-day events

When a user adds a room to an all-day event, the room is scheduled in UTC, a coordinated universal time, from midnight to midnight the next day, regardless of the room's time zone. This specification can cause the meeting room resource to be declined even if it appears to be available. Google is aware of this issue.

Solution
When adding a meeting room resource in a different time zone, schedule the event for 24 hours instead of selecting All day.

 Limitations

  • All participants must join a video meeting using Meet. You can’t join a new video meeting using classic Hangouts.
  • Meet supports dial-in phone calls to a video meeting for up to 8 hours. The maximum call length can be shorter if the call carrier has restrictions. 
  • Classic Hangouts reporting APIs do not apply to Meet.
     
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