G Suite for Outlook FAQ
All of your mail, calendar events, and contacts as well as your Microsoft® Outlook® notes and tasks are synced.
Data that isn't supported by a G Suite tool or is otherwise incompatible isn't synchronized, including:
- Outlook journal entries
- Follow-up flags
- Distribution lists
- Rich formatting in contacts
You can continue to use these features in Outlook. In some cases, you can use equivalent features with a G Suite tool. However, the data isn't synchronized back and forth.
For a complete list see What's synchronized between Outlook and G Suite?
There are some Outlook features that can't be used when you're using GSSMO. For example, you can't use public folders or send an email in Rich Text Format (RTF).
Yes. GSSMO uses TLS to securely communicate with Google. Additionally, it uses OAuth to authorize access to accounts.
If all you want to do is import data to your Google Account—that is, you don't plan to keep working in Outlook after—use G Suite Migration for Microsoft Outlook instead of installing GSSMO.
Email messages, folders, calendar events, contacts, tasks, notes, journal entries, and more. A few things that don't get imported to Outlook include public folders, category assignments for mail messages, mail signatures, and rules. Journal entries import to Outlook, but they don't import to your Google Account.
No. When importing from an Exchange profile, GSSMO takes a snapshot of the profile's current data and imports only that. After the import is complete, no new email, calendar events, or other data received on the Exchange server will synchronize with your Google Account.
To sync email continuously between an Exchange server and G Suite, your administrator must set up dual delivery.
Most plugins should continue to function as usual. Some plugins are disabled during the GSSMO installation process, including:
- Acrobat® PDFMaker toolbar
(registry key: HKLM\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook)
- Outlook Change Notifier
(registry key: HKLM\SOFTWARE\Microsoft\Office\Outlook\AddinsOutlookChangeNotifier.Connect)
We recommend disabling any anti-virus plugins, as they can cause issues with synchronization.
No. GSSMO isn't supported for Apple® Mac®. Outlook for Mac doesn't support Messaging Application Programming Interface (MAPI), which is required for GSSMO to communicate with Outlook.
You might need to set it up. Refer to Outlook help on how to save messages to a sent items folder.
If a user's email address is changed, the user must create a new GSSMO profile. See Create or replace your GSSMO profile.