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G Suite for Outlook FAQ

G Suite Sync for Microsoft Outlook
What data is and isn't synchronized between Outlook and my Google Account?

All of your mail, calendar events, and contacts as well as your Microsoft® Outlook® notes and tasks are synced.

Data that isn't supported by a G Suite tool or is otherwise incompatible isn't synchronized, including: 

  • Outlook journal entries
  • Follow-up flags
  • Distribution lists
  • Rich formatting in contacts

You can continue to use these features in Outlook. In some cases, you can use equivalent features with a G Suite tool. However, the data isn't synchronized back and forth.

For a complete list see What's synchronized between Outlook and G Suite? 

Which Outlook features are not supported by GSSMO?

There are some Outlook features that can't be used when you're using GSSMO. For example, you can't use public folders or send an email in Rich Text Format (RTF).

See What's synchronized between Outlook and G Suite?

Can GSSMO help me import Exchange data to G Suite?

Yes. You can save your Microsoft® Exchange data as a PST file before you import the data. For details, see Import data and monitor a migration.  You can also choose the import it later option.

If all you want to do is import data to your Google Account—that is, you don't plan to keep working in Outlook after—use G Suite Migration for Microsoft Outlook instead of installing GSSMO.

Can I import my Outlook data from a hosted service other than Exchange?

Yes. Export the data from Outlook as a PST file and then import it using the import data when you install GSSMO option or use G Suite Migration for Microsoft Outlook.

What gets imported to Outlook?

Email messages, folders, calendar events, contacts, tasks, notes, journal entries, and more. A few things that don't get imported to Outlook include public folders, category assignments for mail messages, mail signatures, and rules. Journal entries import to Outlook, but they don't import to your Google Account.

See What's synchronized between Outlook and G Suite?

Can GSSMO import continuously from Exchange and sync Exchange mail on an ongoing basis?

No. When importing from an Exchange profile, GSSMO takes a snapshot of the profile's current data and imports only that. After the import is complete, no new email, calendar events, or other data received on the Exchange server will synchronize with your Google Account.

To sync email continuously between an Exchange server and G Suite, your administrator must set up dual delivery.

Will my existing Outlook plugins work?

Most plugins should continue to function as usual. Some plugins are disabled during the GSSMO installation process, including:

  • Acrobat® PDFMaker toolbar 
    (registry key: HKLM\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook)
  • Outlook Change Notifier
    (registry key: HKLM\SOFTWARE\Microsoft\Office\Outlook\AddinsOutlookChangeNotifier.Connect)

We recommend disabling any anti-virus plugins, as they can cause issues with synchronization.

Can I use GSSMO with my Mac version of Outlook?

No. GSSMO isn't supported for Apple® Mac®. Outlook for Mac doesn't support Messaging Application Programming Interface (MAPI), which is required for GSSMO to communicate with Outlook. 

Why don't sent messages show up in my Outlook Sent Items folder?

You might need to set it up. Refer to Outlook help on how to save messages to a sent items folder.

What happens if a user's email address is changed?

If a user's email address is changed, the user must create a new GSSMO profile. See Create or replace your GSSMO profile.

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