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View mobile device details

You can view important information for any of your managed devices on the device's General information page. This page displays information about the device, grouped within the following categories: Device compliance, Policy profile, User details, and Device properties.

On this page, you can also click Show audit events to view the Mobile audit log, giving you visibility to all events on your managed Android and Apple® iOS® devices.

Access the General information page

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Device management.

    To see Device management, you might have to click More controls at the bottom.

  3. Click Mobile devices.

    Note: On the Devices page, you can view and manage your organization’s mobile devices. You can also search for company-owned devices, or personal devices to find the managed devices that meet certain criteria (for example, all devices that are in blocked status).
  4. Click the device ID link (for personal devices) or the serial number link (for company-owned devices) to view details for a device.

Understand the details

Each of the following tables corresponds to a category on the General information page. The tables describe the information displayed for each category: Property name, Description, and Support.

Note: Properties that are not supported by the device are not displayed.

Open all   |   Close all

 

View device compliance information

You can view device compliance information to see the management status of mobile devices in your organization, and to determine whether a user’s mobile device adheres to policies.

Property name Description Support
Status Device’s management status: Pending, Approved, Blocked, Wiping, Wiped, Unprovisioned, Deleted, Account wiping, Account wiped, or Unknown. An administrator monitors and controls this property.

Android
iOS
Google Sync

Device state

Possible states: Active or Deactivated. The state displayed indicates whether the user's device is able to access corporate data. This depends on whether the device complies with your organization’s policies. You can check whether or not Android devices comply with policies in the Mobile audit log. For details, see Mobile audit log.

Android

 

View device user details

You can view device user details—usernames, email IDs, and added account types.

Property name Description Support
Name

Username. As the domain administrator, you enter this name when you create the account.

Android
iOS
Google Sync

Email

Lists the user’s email ID and aliases. As an administrator, you can create the list. 

Android
iOS
Google Sync

Added account types

Account types that are added by the user (for example, facebook.com).

Android

 

View policy profile information

You can view details of a user’s device policy profile, such as the time of the last sync, password status, or whether or not the device is encrypted.

Property name Description Support

First sync

Date and time of the first sync after the user has enrolled the device in Google Mobile Management.

Android
iOS
Google Sync

Last sync

Date and time of the most recent sync with Google Mobile Management.

Android
iOS
Google Sync

Device password status

Possible values: On or Off

Android 6.0 Marshmallow and later

Compromise status

Possible values: Compromised (for example, the device has been rooted), Not compromised, Unresolved

Android
 

Encryption status

Possible values: Encrypted, Not encrypted, Unsupported

Android

User agent

The version of the agent serving as the management mechanism for this device (for example, Google Apps Device Policy 7.05 would be the User agent for Android).

Android
iOS
Google Sync

Privilege

Possible values: Profile owner, Device owner, Device administrator, Unknown

Android

Managed account is on owner profile

Possible values: Yes or No. For devices with multiple users (such as tablets). Indicates whether the managed account is part of the primary profile. If this account is present on the primary user profile, this value is Yes.

Android

Adb status

USB debugging status of the device. Possible values: Enabled or Disabled.

Android

Unknown sources

Contains the value Enabled or Disabled, indicating whether the device allows installation of non-Play Store apps from unknown sources. As an administrator, you can enforce a restriction on this setting. 

  1. Click Device management and then Android settings and then Apps and data sharing.
  2. Check Allow non-Play Store apps from unknown sources installation to allow users to install apps from other sources in addition to the Google Play Store. Uncheck this box to offer additional security by preventing app installation from unknown sources.

Android 5.0 Lollipop and later

Developer options

Contains the value Enabled, or Disabled, indicating if the user can use developer options on their device. As an administrator, you can enforce a restriction on this setting.

  1. Click Device management and then Android settings and then Apps and data sharing.
  2. Check Allow developer options to be turned on to allow users to use developer options on their devices.

If you disable this setting, users with Android for Work on their device can still enable developer options on their device for their personal space, but not for their work profile. For example, users can side-load (download and then use a file manager to install) apps from their computer to their personal space, but they can't do this in their work profile. 

Android 5.0+
Verify Apps

Specifies if the Verify Apps setting is turned on or off.

Verify Apps scans apps for threats when they’re installed from sources other than Google Play. It also periodically scans devices for potentially harmful apps.

Verify Apps is turned on by default. As an administrator, you can specify whether users can turn it off. For more information, see Apply settings for Android mobile devices.

Android 6.0+ company-owned devices
View device properties

You can view key information for managed mobile devices, such as the latest operating system security update, the subscriber’s mobile operator, or devices that support a work profile.

Property name Description Support

Device ID

Distinctive number associated with the user’s device (for example, 35407fa833a25163).

Android
iOS
Google Sync

Serial number

Serial number of the device (for example, ZX1G428WVV).

Android
iOS

Type

Sync type: Android, iOS, or Google Sync.

Android
iOS
Google Sync

Device ownership

Possible values: Company owned, User owned Android, company owned devices.

Imported date

Recorded date on which a company owned device was imported by the domain administrator (for example, 8/5/16, 11:08 PM).

Android, company owned devices.
Asset tag

Device asset tag assigned by the administrator.

Android, company owned devices.

OS

Name of the mobile operating system (for example, Android 5.1.1, iOS 9.3.2).

Android
iOS
Google Sync

IMEI

International Mobile Equipment Identifier of the device (for example, 35 331207 323711 9).

Android
iOS

MEID

Mobile Equipment Identity number of the device (applies only to CDMA devices).

Android
iOS

Important note about IMEI and MEID

IMEI (GSM) and MEID (CDMA) IDs are available on all devices that support SIM cards. The SOC manufacturers provide these IDs, which are guaranteed to be unique. So, you can use them as unique identifiers for the device. These aren’t available on Wi-Fi-only devices. 

Android devices—On Android 6.0+ devices, IMEI and MEID information is available for device owner and work profile devices. In a device administrator configuration, the user may change the permissions to block this information (the “Phone” permission is needed).

Wi-Fi Mac address

Wi-Fi MAC address of the device.

Android M devices—The Wi-Fi MAC address of an Android M device doesn’t display on the General information page for a device administrator; it does display for device owner and profile owner.

Note: The Wi-Fi MAC address of a managed device that’s upgraded to Android M continues to display on the General information page, as it did before the upgrade.

Android
iOS

Network operator

Subscriber’s mobile operator (for example, Verizon Wireless)

Android
iOS

Manufacturer

Device manufacturer (for example, LGE).

Android

Brand

Company that markets the device (for example, Google)

Android

Build number

Build number of the supported device (for example, MTC19V is the build number for Nexus 5X/6P).

Android
iOS

Kernel version

Kernel version of the device’s OS (for example, 3.10.40-ge42477a for Android 6.0).

Android

Bootloader version

Program that loads the operating system into memory (for example, BHZ11e).

Android

Hardware

Type of the device’s hardware (for example, Bullhead).

Android

Baseband version

Version of the firmware responsible for the user’s mobile phone signal (for example, angler-03.62).

Android

OS security patch

Date of the last OS security update, in the format YYYY-MM-DD (for example, 2016-08-05).

Android 6.0+

Work profile

Android device models that support work profiles. You can add, allow, or disallow work profiles on supporting devices. Possible values: Supported or Unsupported. See Add work profiles.

Android

Default language

Language displayed on the device. The user sets the language.

Android
View app information

If you whitelisted Android apps for users to download and application auditing is turned on, the Applications field lists the apps that the user has installed on their Android device. If application auditing is turned off, apps are only listed for devices with a work profile and work-managed devices. You can use this information to verify if the user has the latest version of an app.

If you whitelisted iOS apps, you can view a list of managed apps that the user has installed on their iOS device.

For Android devices, the Applications field displays the following information for each managed application: 

  • App name (or the package name of the app, if the app name isn’t available)
  • Version
  • Package ID
  • Any of these permissions that are assigned to the app—Access account, Access calendar, Access contacts.

For iOS devices, the Applications field displays the following information for each managed application: 

  • App name
  • Version
  • Package ID 

Tip: Administrators can create scripts to automate approvals and other actions based on device property changes.

This feature is not available in the legacy free edition of Google Apps.

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