Change your primary domain for G Suite

If you want to change your name for an address that ends in @gmail.com, follow these steps.

If you get new domain or rebrand your company, you might want to change the primary domain for your G Suite account. Then you can use the new domain for your email addresses, Calendar invites, and Drive sharing.

Switching your primary domain is an involved process and not available for all G Suite editions. You might be able to simply add the domain to your account. Learn about alternatives to switching your domain.

Requirements

If you have G Suite for Nonprofits, Chrome Device Management licenses, or Chromebox for Meetings, contact G Suite support for your options and recommended steps. 

Changing the primary domain is not available for these types of accounts:

Switch your primary domain

Overview: You add the new domain to the Admin console and set up email. Then, switch your new domain with your old primary domain.

Next, you update the email addresses of your users and groups (for example, info@example.com) to use your new primary domain.

You can make your old domain a domain alias. Your users and mailing groups get email at their old and new addresses. There’s no extra cost for a domain alias. Or, you can remove the old primary domain from your account.

 

Step 1: Prepare for the switch
  1. Be sure you can sign in to the domain host (for example, GoDaddy®, Enom®) of your new primary domain. You'll need update email settings and DNS records, and your domain host can help you.

  2. If you purchased G Suite from a reseller: Notify your reseller before switching. They can help with the switch.

  3. When you remove your old primary domain, classic Google Sites are deleted. Before you change your primary domain, switch any classic Google Sites to the new Google Sites.
     
  4. Notify your users about the switch and the steps they need to take. Below is a sample notification.
Step 2: Add your new domain and set up email

 

Add your new domain

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Domains.
  3. Click Manage domains.
  4. ImportantIf you already added your new domain as an alias, follow the steps to remove the domain alias. Then, you can come back and add that domain as your primary domain. You might need to wait up to 24 hours before the domain can be added as your primary domain.
  5. Click Add a domain.
  6. Enter the name of your new primary domain.

    You must own the domain name, and it can't be used with any other Google Account. If you get an error, check troubleshooting tips.

  7. Click Continue to verify domain ownership.
  8. Follow the verification instructions.

    Tip: Contact your domain host to help verify your domain and set up email.
    Their Support team can walk you through the steps.
  9. Click Continue and verify domain ownership.
  10. To set up Gmail, update the new domain's MX records.

    This won’t affect email for your current primary domain.

  11. Click I have completed these steps.
  12. To prevent spoofing (spammers sending messages that appear to be from you) set up SPF and DKIM. Setup takes about few minutes but really helps your email from being blocked as spam.
  13. Check that your MX, SPF, and DKIM records are set up for G Suite.
Step 3: Switch to new primary domain

Tip (If available): Try the quick link. At the top of your Admin console Home page, click Change your primary domain, select the new primary domain, and then go to step 5 below. 
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Domains.
  3. Click Manage domains.
  4. Next to your new primary domain, click Make Primary.
    Note: The Make Primary option isn't available if:
    • You’re trying to use a domain alias. Remove that domain and add back as an additional domain (Step 2 above).
    • Your type of account doesn’t support switching primary domains (check Requirements above). 
  5. Click Change Primary Domain.

    Important: It can take up to 48 hours for your new primary domain to take effect.
    Until then, your email will be delivered as usual to your old primary domain. You can continue to the next steps.

     

Step 4: Switch users and groups to your new domain

Rename users with your new domain

You’ll change each user’s email address to use the new domain name. Important: When you rename your own admin account, you’ll be automatically signed out. You then sign in with your new username.

Before you start, review the impact of changing a username.

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. Click a user to open their account page.
  4. On the left, click Rename User.
  5. Under Primary email, click the Down arrow "" and select your new primary domain.

    In the user panel, chose the new primary domain for the user.
  6. Click Rename.

Tip: If you have many users, you can use a spreadsheet to change usernames.

Rename mailing groups with your new domain

Update your group addresses to use your new primary domain name. For example, change the address, info@old-domain.com to info@new-domain.com

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Groups.
  3. Click a group you want to rename to open the group's page.
  4. At the top the group's page, click Edit .
  5. Click the Down arrow "" and select your new primary domain.
  6. Click Save Group Info.
Step 5: Update your G Suite settings

Update settings for:

  • Billing
  • Google Calendar
  • Domain aliases
  • Marketplace and Google App Engine apps
  • Logos and custom URLs
Note: When you change the domain name, it may take time to appear in your Apps. If you have a Google Cloud Platform (GCP) account, you don't need to take any action. There's no impact to your GCP projects and resources. Your GCP organization resource display name might take several days to update.
  1. Make sure important billing notifications are sent to the correct email address, and check your business contact information.
  2. In Calendar, recreate secondary calendars (additional calendars created by a user). Secondary calendars continue to display the original primary domain name. See Create a new calendar.
  3. If you had any domain aliases: remove and then add them back to your account.

    Note: The domain aliases are linked to the old primary domain. After you remove the domain alias, it can take 24 hours before you can add it back.

  4. If you installed any apps from Marketplace: check with the app developer about whether you need to reinstall them. If the app saves data based on the domain name or a user's email address, the data can be lost.

  5. (Optional) To edit sites on the old domain (which are visible using the old URL), have users enter the new domain name in the URL. For example, instead of sites.google.com/a/old_domain.com, go to sites.google.com/a/new_domain.com.
  6. (Optional) Update custom logos and custom URLs that show up in your users' G Suite account.
Use or remove the old primary domain

Your old domain automatically becomes a secondary domain for your account. Options for how to use your old domain:

  • Keep your old domain as a secondary domain (this is the default)
    You can add a separate set of users to the secondary domain. Each user has their own email address at the secondary domain. 
     
  • Get email at your old domain.
    To get email addresses at the old domain, set up your old domain as a domain alias. Then you can send email and receive email at your new primary domain and old domain. No additional cost. Learn how.
     
  • Remove the old domain
    If you don’t want to use the original primary domain, remove the domain.
(Optional) Share instructions with your users

Let your users know about the name change and steps to take. Here’s a sample notification you can customize. For additional steps or tips to include, review the impact of changing a username.

Example notification 

We’ve updated our email from <old-domain.com> to <new-domain.com>. Here is what’s changed and the steps to use your new address:

New name—Your new address will be <yourname@newdomain.com>. You’ll use this address to sign in to your G Suite account (your password is unchanged).

Mailing groups—Our mailing groups, such as info@ and sales@ have switched to our new name. 

Recommended steps

  1. Update your email signature with our new name.
  2. Update information in your Calendar.
    1. Open any existing and recurring events you created.
    2. Remove and then re-create any Google Meet links, conference rooms, or other resources.

      (The old links won’t work.)

  3. If you’re using <any Marketplace or custom apps>, sign out and then sign in with your new address.

Example notification - If you switched your old domain to a domain alias

We’ve updated our email from <old-domain.com> to <new-domain.com>. Here is what’s changed and the steps to use your new address:

New name—Your new address will be <yourname@newdomain.com>. You’ll use this address to sign in to your G Suite account (your password is unchanged).

Email—Any mail sent to your old address will arrive in your inbox as usual. Your old address is an alias (additional address) to your new address.

Tip: If you send a message to your old address, it doesn’t appear in your inbox. But, you can find the message in your Sent Mail. Also, read receipts from emails sent by your old email address won’t be forwarded to your new address.

Mailing groups—Our mailing groups, such as info@ and sales@ have switched to our new name. But you’ll still get email sent to our old group names.

Recommended steps

  1. Update your email signature with our new name.
  2. Set up Gmail to send messages from your old address.

    In the Email Address field, enter your old email address.

  3. Update information in your Calendar.
    1. Open any existing and recurring events you created.
    2. Remove and then re-create any Google Meet links, conference rooms, or other resources.

      (The old links won’t work.)

  4. If you’re using any G Suite Marketplace or custom apps sign out and then sign in with your new address.
Was this helpful?
How can we improve it?