Manage user devices from an Android device

As your organization's administrator, you can use the Google Admin app to manage your users' device directly from your Android device.

View devices and details

View user devices and device details

You can see all your users’ devices, or filter to see only devices in certain states (see Device states and actions). 

  1. Open the Google Admin app Google Admin. Set up now
  2. If necessary, switch to your administrator account: Tap Menu Menu and then Down Arrow Down Arrow to choose another account.
  3. Tap Menu Menu and then Devices.

    Requires having the Mobile administrator privilege.

  4. (Optional) By default, a list of all devices appears. To filter the view, tap All Devices and then choose a device state.
  5. Tap a device name to view its details.
  6. The device details page is divided into two panels. The top panel shows the user’s name and email addresses. The bottom panel shows information about the device, such as the device ID, operating system, and last sync date. Tap See More to see more information in either panel.

    In the top panel, the additional information includes any additional email addresses for the user. In the bottom panel, this information includes the device serial number, default language, user agent, and more.

Search for devices

You can easily search for devices by the user’s name or email address, device model, or device operating system.

  1. Open the Google Admin app Google Admin. Set up now
  2. If necessary, switch to your administrator account: Tap Menu Menu and then Down Arrow Down Arrow to choose another account.
  3. Tap Menu Menu and then Devices.

    Requires having the Mobile administrator privilege.

  4. At the top, tap Search Search.
  5. (Optional) To filter your search, tap All and then tap a search criteria.
  6. Enter your search term and tap Search Search.
  7. Tap a device to open the device details page.

Manage devices

You can manage devices from the device details page or a user’s page. The actions you can perform depend on the device’s state.

Performing any of these tasks requires having the Mobile administrator privilege.

 

Approve a device (G Suite only)

Approving a device enables the device to use Google services approved by the administrator.

From a device’s detail page:

  1. Open the Google Admin app Google Admin. Set up now
  2. If necessary, switch to your administrator account: Tap Menu Menu and then Down Arrow Down Arrow to choose another account.
  3. Tap Menu Menu and then Devices.
  4. Tap the device name.
  5. Tap Approve select checkmark and then Approve to confirm.

From a user’s page:

  1. Open the Google Admin app Google Admin. Set up now
  2. If necessary, switch to your administrator account: Tap Menu Menu and then Down Arrow Down Arrow to choose another account.
  3. Tap Menu Menu and then Users.
  4. Tap the user’s name.
  5. Tap the device name. You might need to tap See More at the bottom to see the user’s devices.
  6. Tap More More and then Approve device and then Approve to confirm.
Block a device (G Suite only) 

Blocking a device blocks the device from accessing a managed Google account for this domain, and prevents future requests for access.

From a device’s detail page:

  1. Open the Google Admin app Google Admin. Set up now
  2. If necessary, switch to your administrator account: Tap Menu Menu and then Down Arrow Down Arrow to choose another account.
  3. Tap Menu Menu and then Devices.
  4. Tap the device name.
  5. Tap Block Block and then Block to confirm.

From a user’s page:

  1. Open the Google Admin app Google Admin. Set up now
  2. If necessary, switch to your administrator account: Tap Menu Menu and then Down Arrow Down Arrow to choose another account.
  3. Tap Menu Menu and then Users.
  4. Tap the user’s name.
  5. Tap the device name. You might need to tap See More at the bottom to see the user’s devices.
  6. Tap More More and then Block device and then Block to confirm.
Delete a device

Deleting a device removes the device from the list of managed devices. The user must request access to their managed Google account again. No information is removed from the device.

From a device’s detail page:

  1. Open the Google Admin app Google Admin. Set up now
  2. If necessary, switch to your administrator account: Tap Menu Menu and then Down Arrow Down Arrow to choose another account.
  3. Tap Menu Menu and then Devices.
  4. Tap the device name.
  5. Tap Delete Delete and then Delete to confirm.

From a user’s page:

  1. Open the Google Admin app Google Admin. Set up now
  2. If necessary, switch to your administrator account: Tap Menu Menu and then Down Arrow Down Arrow to choose another account.
  3. Tap Menu Menu and then Users.
  4. Tap the user’s name.
  5. Tap the device name. You might need to tap See More at the bottom to see the user’s devices.
  6. Tap More More and then Delete device and then Delete to confirm..
Wipe a device’s data

You can wipe only the managed Google account data on a device (account wipe), or all the device’s data (device wipe—G Suite only).

From a device’s detail page:

  1. Open the Google Admin app Google Admin. Set up now
  2. If necessary, switch to your administrator account: Tap Menu Menu and then Down Arrow Down Arrow to choose another account.
  3. Tap Menu Menu and then Devices.
  4. Tap the device name.
  5. Tap More More and then Wipe account or Wipe device. Then, tap Wipe to confirm.

From a user’s page:

  1. Open the Google Admin app Google Admin. Set up now
  2. If necessary, switch to your administrator account: Tap Menu Menu and then Down Arrow Down Arrow to choose another account.
  3. Tap Menu Menu and then Users.
  4. Tap the user’s name.
  5. Tap the device name. You might need to tap See More at the bottom to see the user’s devices.
  6. Tap More More and then Wipe account or Wipe device. Then, tap Wipe to confirm.

Device states and actions

The actions you can perform on a device depend on the device’s state. 

  • Pending: The device is requesting access to your Google service.

    Actions: Approve, block, delete

  • Approved: The device has access to Google services approved by the administrator.

    Actions: Block, delete, wipe account, wipe device

  • Blocked: The device is blocked from accessing any managed Google account and from making any future requests for access.

    Actions: Delete, wipe account, wipe device

  • Unprovisioned: The device is not currently registered for device management.

    Actions: Delete

  • Deleted: The device is removed from the list of approved devices. To access the Google service again, the device must make another request.

    Actions: No actions are available for deleted devices

  • Account-wiped: All data from the managed Google account has been removed from the device.

    Actions: Delete

  • Device-wiped: All data has been removed from the device.

    Actions: Delete

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