Migrate from other webmail providers to G Suite

If you're migrating to G Suite from a webmail provider that uses Internet Message Access Protocol (IMAP), you can migrate email using the data migration service.

You must be signed in as a super administrator for this task.

Before you begin

Is my legacy environment supported?

Yes, if you're migrating from a webmail provider that uses the IMAP protocol, such as Yahoo!®, Apple® iCloud®, or Outlook.com.

If this isn't your legacy environment, see your other options for migrating email with the data migration service. Alternatively, you can consider using another migration tool.

Is my G Suite edition supported?

The data migration service supports G Suite EnterpriseBusinessBasic, and Education accounts.

Set up your legacy environment (required)

Before you can use the data migration service, you need to prepare the environment you're migrating from. For details, see Before you begin with the data migration service.

Migrate email from IMAP-based webmail providers

 

Set up the data migration service (required)
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Data migration.

    To see Data migration, you might have to click More controls at the bottom.

  3. Select the Email option and click Continue.
  4. On the Email Migration screen:
    1. From the Migration source list, select I don't know/Other IMAP server
    2. From the Connection protocol list, select IMAP, then choose an option:
      • Enter the IMAP server name (for example, imap.yourdomain.com).
      • Enter the IMAP server name and port number in this format: Name:Port.
    3. Enter the email address and password for your role account

    Tip: For help with this, see Connection information for common webmail providers.

  5. Click Connect
  6. (Optional) If the connection fails, verify that the role account and connection protocol information is correct. Then, click Connect again. 
  7. In the Migration start date and Migration options sections, accept the default options or choose to exclude data that doesn't need to be migrated
  8. Click Select Users.

Next: Go to Migrate email for a single user or Migrate email for multiple users.

Migrate email for a single user
  1. Complete the steps to set up the data migration service.
  2. Hover over Add Add and click Select user Select user.
  3. In the Migrate From field, enter the user's legacy email address.
  4. In the Migrate To field, start typing the user's new G Suite email address and choose from the list of suggested users. 
  5. Click Start.
  6. (Optional) To migrate another user's email, repeat these steps. 

Tip: To exit a completed migration, click Settings Settings > Exit migration

Migrate email for multiple users
  1. Complete the steps to set up the data migration service.
  2. Hover over Add Add and click Select multiple users Select multiple users.
  3. Click Attach file to upload a CSV file containing the legacy email addresses and the new G Suite email addresses. For details on how to format the file, see Use CSV files with the data migration service.
  4. Click Upload and start migration.
  5. If there are errors in your file, choose an option:
    • To update the file, click Cancel, fix the file, and reload the updated file.
    • To ignore the incorrect mappings, check the Ignore errors box.

Tip: To exit a completed migration, click Settings Settings > Exit migration

Connection information for common webmail providers

Yahoo!®

  • Connection protocol: IMAP
  • IMAP server name: imap.mail.yahoo.com:993
  • More information: Yahoo! IMAP settings
  • Username: <your full Yahoo! email address>
  • Password: <your Yahoo! password>

Outlook® and Hotmail

  • Connection protocol: IMAP
  • IMAP server name: imap-mail.outlook.com:993
  • More information: Outlook and Hotmail IMAP settings
  • Username: <your full Outlook email address>
  • Password: <your Outlook password>

Apple iCloud®:

  • Connection protocol: IMAP
  • IMAP server name: imap.mail.me.com:993
  • More information: Apple iCloud IMAP settings
  • Username: <your full Apple iCloud email address>
  • Password: <your Apple iCloud password>

BlueHost:

  • Connection protocol: IMAP
  • IMAP server name: box###.bluehost.com:993 (where ### is your BlueHost server number on the left side of the cpanel in the stats column.)
  • More information: Bluehost IMAP settings
  • Username: <your full email address>
  • Password: <your password>

1&1

  • Connection protocol: IMAP
  • IMAP server name: imap.1and1.com:993
  • More information: 1&1 IMAP settings
  • Username: <your full email address>
  • Password: <your password>

Hostgator

  • Connection protocol: IMAP
  • IMAP server name: gator####.hostgator.com:993 (where #### is your HostGator server number on the left hand side of the cPanel)
  • More information: HostGator IMAP settings
  • Username: <your full email address>
  • Password: <your password>

If your provider isn't listed here, check your provider's documentation for this information.

Migration tips

Was this article helpful?
How can we improve it?