Can't sign in to the Admin console

For help signing in to your personal Google Account (ends in @gmail.com), follow these steps.

If you can’t sign in to the Google Admin console for a managed Google Account, such as G Suite or Cloud Identity, here’s what to do.

Error message when signing in

"admin.google.com is for G Suite accounts only. Regular Gmail accounts cannot be used to sign in to admin.google.com"

If you get this error when signing in to your Admin console, you’re trying to sign in with a personal Gmail address (ends in @gmail.com) or an account that's not a managed Google Account. Instead, use an admin address associated with your managed Google Account, such as G Suite or Cloud Identity.

To switch accounts:

  1. Click Add account.
  2. Sign in using your admin address and password (doesn’t end in @gmail.com).

"You've reached a login page for a domain that isn't using G Suite"

If you get this error when signing in to your Admin console, the G Suite or Cloud Identity account has been deactivated or deleted. Google deactivates your account if you don't verify ownership of your domain before the end of your free trial period. Also, another admin in your organization might have deleted the account.

You can't recover any data from a deleted account. But, you can sign up your domain for the Google service again:

  1. Wait 24 hours from the time your account was deleted.
  2. For G Suite, go to gsuite.google.com to sign up again.

"Couldn’t find your Google Account"

The G Suite or Cloud Identity account doesn't exist or isn't available. 

Step 1: Check any text that you entered

Make sure that you entered your username and password correctly when you tried to sign in.

If you navigated to the Admin console directly using the URL www.google.com/a/yourdomain, make sure you spelled your domain name correctly in the address bar.

Step 2: Sign in with a different domain

If you never added additional domains to your G Suite or Cloud Identity account, skip this step.

You can't sign in to the Admin console with an address that belongs to a domain alias, as in you@domainalias.com. A domain alias is a domain name that was added to your account as an alternate address.

Instead, sign in with a username that belongs to the domain used to create your account. 

Learn more about domains and domain aliases.

Don’t know my admin username or password

If you signed up your domain for G Suite, Cloud Identity, or another managed account, you’re an admin of that account. To access your Admin console, sign in with your admin address (the username and password used when signing up).

Forgot my admin password

Option 1: Ask another admin for help

If there's another person in your organization with an admin account, ask that person to reset your password.

Option 2: Reset your own admin password

If no one else can help you:

  1. Go to admin.google.com.
  2. Enter your admin username if it doesn't already appear on the sign-in page (for example, you@yourdomain.com) and click Next.
  3. Click Forgot password? and follow the instructions to reset your password.

For complete steps, see Reset your administrator password.

Option 3: You bought G Suite from Wix, Squarespace, Google Domains, or another reseller

When you purchase G Suite from Wix®, Weebly®, Google Domains, or another reseller, they set up your account. Contact your reseller for help with the username and password for your G Suite admin account. Instructions for some G Suite resellers: 

Forgot my admin username

Your username is your email address from your domain, as in you@yourdomain.com (doesn’t end in @gmail.com). To retrieve your username:

  1. Go to admin.google.com.
  2. On the sign-in page, click Forgot email? and follow the instructions to retrieve your username.

Original admin left company and no one has access

If you can contact the original admin, ask them for the admin username and password. If you can't contact them, you need to fill out the G Suite Admin console login issues form. You'll be asked to prove that you own a user account and your domain. After you gain access to the account, we recommend adding recovery options to the account

If someone else signed up your domain for Google services, contact them about transferring the account to you. If you can’t contact them, see Can't sign up my domain for a Google service.

Signing in still fails

I can sign in but don’t see the Admin console

If you try to sign in to the Admin console at admin.google.com, but instead end up at apps.google.com/user/hub, you don’t have administrator privileges. You can ask an admin for your G Suite account to grant you administrator privileges.

Learn more about administrator privileges.

I reset my password but can’t sign in because of 2-Step Verification

If you reset an admin password but can’t sign in to your G Suite account because of 2-Step Verification, follow the onscreen instructions or contact the person who reset the password for the backup verification code.

If these options don't work, create a G Suite support case. You'll be asked to show that you own the domain by adding a CNAME record to your domain’s DNS settings and providing answers about your G Suite account. To create a support case, fill out G Suite Admin console login issues form.

You need to know the following information to fill out the form:

  • Date the G Suite account was created
  • Original secondary email address associated with your organization’s G Suite account (the email used to sign up for G Suite)
  • Google order number associated with your account (if applicable)
  • Number of G Suite user accounts you created
  • Billing address linked to your G Suite account
  • Type of credit card used for G Suite purchase and its last 4 digits

I bought G Suite from Wix, Squarespace, Google Domains, or another reseller

When you purchase G Suite from Wix, Weebly, Google Domains, or another reseller, they set up your account. Contact your reseller to request the username and password for your G Suite administrator account.

Instructions for some G Suite resellers: 

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