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I can't access the Admin console

The Admin console is where you, as an administrator, manage your Google Apps users and services. If you signed up for Google Apps, you are an administrator.

I forgot my administrator password or username

Reset your administrator password

Your username is your email address from your domain (, not your Gmail address. To retrieve your sign-in information:

  1. Go to If you receive the message, “You need to use a Google Apps account to log into Google Admin Console,” click Sign into a Google Apps account to access Google Admin.
  2. From the sign-in screen, click Need help? and follow the instructions to retrieve your sign-in credentials.
Someone else already administers the domain I own

Google Apps accounts can have multiple administrators. Contact the person who administers your Google Apps account to grant you administrator privileges.

I’m receiving the message, ‘You need to use a Google Apps account to log into Google Admin Console’

You’re receiving this message because you are signed in to an account not associated with a Google Apps account, for example, a Gmail account.

Click Sign into a Google Apps account to access Google Admin and sign in using your administrator credentials. The sign-in email address is from your domain.

I’m receiving the message ‘Sorry, Google doesn't recognize that email.’

Check the domain name for typing errors. If the domain name is correct, your domain isn’t properly registered with Google Apps:

Your domain isn’t signed up for Google Apps

Sign up your domain for Google Apps at

You aren’t signing in with your primary domain address

Your Google Apps account has a primary domain, but you might have added a secondary domain or domain alias to your account. Sign in to the Admin console with an email address from your account’s primary domain.

Your account has been deactivated or deleted

Your account is deactivated if you don’t verify ownership of your domain within a few days before the end of your free trial period. It’s also possible that an administrator in your organization deleted your account.

You can sign up again for Google Apps at It can take up to 7 days before you can use the domain with a new account.

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