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For users: moving to a domain-managed account

Note: This article is intended for users to help them learn about what happens if they accept or decline a request to transfer their account. 

Why did I receive a request to transfer my account? 

Your domain administrator wants to give you an email address managed by your organization's G Suite domain. However, you have an existing account using your organizational email address and you need to take steps to be transferred to G Suite. 

If you don't transfer your account, you'll be asked to rename your existing account to a new Gmail address or to a different email address that you own. 

Which option should I choose?

Here are some questions to help you decide: 

Are you using your account to store personal data?

  • Yes–Consider declining the request and rename your existing account. Or, remove your personal information before accepting the request.
  • No–Consider accepting the request.

Are you happy for the domain administrator to have access to the data in your existing account? 

  • No–Consider declining the request and rename your existing account. Or, remove your personal information before accepting the request.
  • Yes–Consider accepting the request.

What do I need to do? 

If you received an email with a request to transfer your account to your new G Suite account, you can accept or decline. What you decide depends on your situation.

What happens if I accept the request?

Your account becomes managed by your IT administrator. All content in your account remains safe and accessible to you, unless your domain administrator decides to restrict access. You'll use your existing username and email address to gain access to all your organization's Google services.

You should only accept the request if you use the account entirely for work or school purposes. If you have personal information in the account, you should remove it before accepting the request to transfer.

What will happen to my data if I accept the request?

Your new account will be managed by the IT administrators at your organization. They can access, modify, and delete the data in your account. They can also restrict your access to specific Google services.

Here's a list of how Google services will be impacted if you accept the request: 

Service Impact of accepting the request
Calendar Your primary calendar is transferred, but any secondary calendars that were created before the migration can't be managed by the G Suite domain.
Google Sites Google Sites pages that were created before the migration can't be managed by the G Suite domain.
Google Groups Any group created with Google Groups before the migration can't be managed by the G Suite domain.
Google Drive If you purchased additional Google Drive storage for your Google Account, you can keep and manage your storage subscription even if you transfer the account. The storage you purchased is added to the storage provided by your domain. Learn more about purchasing individual Drive storage using a managed account.

Important: If your organization's G Suite edition is G Suite Business or G Suite for Education, you should cancel your storage subscription. These editions include unlimited storage. You can cancel via Google Payments.

Google Chat If you are a Google Chat user, but not Hangouts, you are upgraded to Hangouts. Your administrator may decide whether Google Chat is enabled for your organization.
Hangouts users are unaffected.
Google Now Google Now has limited functionality. Some Now Cards, such as flight, hotel, and rental Cards, among others, are not yet supported by G Suite.
Photos integration with Drive Photos to Drive integration is not yet supported by G Suite. You can't use this feature.
Project Fi Project Fi is not yet available for G Suite. Learn more.

How do I accept the request?

To accept the request, click Transfer my account in the email. You'll be prompted to sign in to your personal Google Account and agree to the terms to initiate the transfer. 

What happens if I decline or ignore the request? 

You'll be prompted to rename your existing account when the new G Suite account is created. Or, you can rename your existing account at any time.

If you're using your account to store personal data, you should take this option. Or, remove any personal data before accepting the request.

To decline the request, click Decline request in the email.

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