Classic Hangouts FAQ for administrators

Does classic Hangouts work with Google Vault?

Yes, Google Vault supports classic Hangouts messages that are retained if chat history is turned on. The chat retention policy for classic Hangouts governs all chats in Gmail and classic Hangouts.

  • History-on (archived) classic Hangouts messages are retained according to the chat holds and retention rules for classic Hangouts in Google Vault. Archived messages can be searched, exported, and placed on hold for eDiscovery purposes.
  • Shortly after a retention period has expired, archived messages will be expunged from classic Hangouts, and a user's Gmail mailbox. They will no longer be searchable or exportable by Vault administrators or Vault users with the appropriate privileges.

Learn more

Is classic Hangouts for G Suite supported on my Android or iOS mobile device? Classic Hangouts photo sharing requires Google Photos

If you want to use the photo-sharing functionality in classic Hangouts, you need to turn on the Google Photos service in your Admin console.

Note: Google Photos is an additional service that is not subject to the terms of your G Suite account agreement.

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