Hangouts FAQ for administrators

How is Hangouts different for G Suite customers?

Hangouts allows users within an organization to securely communicate with up to 25 participants in the same organization. Thumbnail images of the 10 most active video call participants are shown at the bottom of the screen. 

Hangouts also synchronizes seamlessly with other G Suite services, such as Gmail and Google Calendar and Contacts.

G Suite administrators can manage the user accounts used to access Hangouts, define organizational units, and perform other administrative features not available with the consumer Hangouts.

Do users need a Google+ profile to use Google Hangouts?

Users do not need a Google+ profile to use Google Hangouts.

Does Hangouts chat work with Google Vault?

Yes, Google Vault supports Hangouts chat messages that are retained if chat history is turned on:

  • History-on (archived) Hangouts chat messages are retained according to your Google Vault retention policies. Archived messages can be searched, exported, and placed on hold for eDiscovery purposes. 
  • Shortly after a retention period has expired, archived messages will be expunged from a user's Gmail mailbox, and they will no longer be searchable or exportable by Vault administrators or Vault users with the appropriate privileges.

For details, read about chat history

Are Hangouts for G Suite supported on my Android or iOS mobile device?

Yes. Learn how to install the Hangouts mobile app on all your devices.

Hangouts chat photo sharing requires Google Photos

If you want to use the photo-sharing functionality in Hangouts chat, you must turn on the Google Photos service in your Admin console. 

Note: Google Photos is an additional service that is not subject to the terms of your G Suite account agreement.

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