Classic Hangouts chat FAQ for administrators

Does classic Hangouts chat work with Google Vault?

Yes, Google Vault supports classic Hangouts chat messages that are retained if chat history is turned on. The classic Hangouts chat retention policy governs all chats in Gmail and classic Hangouts chat.

  • History-on (archived) classic Hangouts chat messages are retained according to the classic Hangouts chat holds and retention rules in Google Vault. Archived messages can be searched, exported, and placed on hold for eDiscovery purposes.
  • Shortly after a retention period has expired, archived messages will be expunged from classic Hangouts chat, and a user's Gmail mailbox. They will no longer be searchable or exportable by Vault administrators or Vault users with the appropriate privileges.

Learn more

Is classic Hangouts for G Suite supported on my Android or iOS mobile device? Classic Hangouts chat photo sharing requires Google Photos

If you want to use the photo-sharing functionality in classic Hangouts chat, you need to turn on the Google Photos service in your Admin console.

Note: Google Photos is an additional service that is not subject to the terms of your G Suite account agreement.

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