WebEx cloud application

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Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for WebEx

Here's how to set up single sign-on (SSO) via SAML for the WebEx application.

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter WebEx in the search field.
  5. In the search results, hover over the WebEx SAML app and click Select.
  6. On the Google Identity Provider details page:
    • Copy and save the SSO URL and Entity ID.
    • Download the IDP metadata.
  7. Click Continue.
  8. In the Service provider details section, edit the ACS URL, Entity ID, and Start URL fields, replacing {domain specific id} with your Webex domain ID.
  9. Click Continue.
  10. On the Attribute mapping page, click the Select field menu and map the following Google directory attributes to their corresponding WebEx attributes:
     
    Google directory attribute WebEx attribute
    Basic Information > Primary Email email
  11. Click Finish.
Step 1: Set up WebEx as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window.
  2. Go to http://webex.com.
  3. Click Federated Web SSO Configuration.
  4. In the Federation Protocol field, select SAML 2.0.
  5. Click Import SAML Metadata and upload the IDP metadata file you downloaded in Step 1 above.
  6. In the SSO Profile field, either:
    1. select the SP Initiated radio button, then ensure AuthnRequest Signed is not checked
      or
    2. select the IdP Initiated radio button, then enter the parameter name used in the IAM in the Target page URL field.
  7. In the WebEx SAML Issuer (SP ID) field, enter http://www.webex.com.
  8. In the Issuer For SAML (IdP ID) field, enter the Entity ID you copied in Step 1 above.
  9. In the Customer SSO Service Login URL field, enter the SSO URL you copied in Step 1.
  10. Leave the Customer SSO Service Logout URL field empty.
  11. Click Save to save the Federated Web single sign-on Configuration details.
Step 3: Enable the WebEx app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select WebEx.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. Click Override to keep your setting if the service for the parent organizational unit is changed.
    4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your WebEx user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working

WebEx supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select WebEx.
  4. At the top left, click Test SAML login

    WebEx should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Open https://your-domain-name.webex.com.
    You should be automatically redirected to the Google sign in page.
  2. Enter your sign in credentials.
  3. After your sign in credentials are authenticated, you are automatically redirected back to WebEx.


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