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If your organization uses meet.google.com for video calls, visit the Hangouts Meet Administrator Help Center.

Video call FAQ

How do I start or join a video call?

See the Hangouts Help Center for everything you need to know about joining Hangouts video calls.

Hangouts for users who have G Suite may be restricted to others within your organization.
What are "named" video calls

Video calls in Google Calendar events have customizable names that are private to your domain. External guests can join your video calls, but they must be directly invited to the event or video call.

For more information on named video calls, see our printable guide.

What happens if I choose the same video call name as another person in my domain?

If you choose the same video call name as another person in your domain, then you will join the same meeting. If martha@solarmora.com and josh@solarmora.com both create a video call named “staff-meeting”, they will join the same video call.

However, external users will only see the Hangout and participants associated with the event they were invited to. If an external participant of martha@solarmora.com's event joins “staff-meeting” first, then the external participants of josh@solarmora.com will not be able to join.

Can users in your domain be in a Hangouts video call with people outside of your domain?

Yes. Learn more.

Users can still invite external users (users outside the organization's domain) to a video call even if the administrator disables Hangouts chat outside of the domain.

See our printable guidefor more information.

What happens if I choose the same video call name as a person in a different domain?

If you choose the same video call name as a person in another domain, you are not affected. If carmen@solarmora.com and matt@cloudeasel.com both create a video call named “staff-meeting”, they will not end up the same video call.

Can I remove participants from video calls?
Your users can eject a user from a video call by clicking on the options menu for the person and selecting Eject. The removed participant will not be able to return unless explicitly invited in the call.
Who can remove participants from a meeting?

Users who are in the same domain where the video call was started can eject other participants.  For example, if martha@solarmora.com created the video call, she can also eject participants.  Other users from that same domain, such as josh@solarmora.com, can also eject participants. Users do not need to be administrators. 

This allows users from the organization that created the meeting to control who can participate.  Users from a different organization, such as matt@cloudeasel.com, cannot eject anyone.

Are 1-on-1 audio calls supported?

Initiating an audio-only call is not available. However, all participants can switch to audio-only during a Hangouts video call.

For more information for users, see the Google+ Hangouts Help Center.

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