Heart Internet: Set up G Suite MX records

Important: If you purchased your domain from Google when you signed up for G Suite, you don’t need to set up Gmail. You can start using it now. If you’re signed in to your G Suite account, in the top right, click the App Launcher and thenGmail Gmail.

You’re now ready to set up Gmail as your business email for your domain (and, if you haven’t already, verify your domain).

To do this, you need to sign in to your domain host and direct the email for your domain to the G Suite servers. It’s like registering your new address with the post office when you move so that your mail gets delivered to the right place. We’ll walk you through the steps.

Before you begin

  • Verify that you own your domain.

    Or, you can verify now with an MX record. We’ll show you how while you're setting up the MX records.

  • Create user accounts in G Suite for your team.

    If your team members already use email with your domain (their email address ends with your domain), you have to create their user accounts in G Suite before you change any MX record settings. Otherwise, they won't be able to send or receive messages with their business address in Gmail.

Change your MX records to start using G Suite

Step 1: Sign in to your domain host
  1. Leave the Google Admin console setup instructions open.
  2. Open a new tab or browser window and go to the Heart Internet website.
  3. Log in with the email address and password that you created when you purchased your domain from Heart Internet.

    If you don’t know your account information, you can reset your password or contact Heart Internet support.

Step 2: Go to the Heart Internet domain settings
  1. On the Heart Internet website, click Manage Domain Names in the Heart Internet Customer Area.

    Manage Domain Names button

  2. Under the Manage Domain Parking section, select the domain for which you want to update the MX records from the drop-down list, and click Manage Now.

    In this example, we'll use td-hic.com, but you'll see your domain (your-company.com) there instead.

    Select domain

  3. Scroll down and click DNS Management. You're now in the Heart Internet control panel.

    DNS Management button

Step 3: Delete existing MX records
  1. Scroll down the page to the MX Records section.
  2.  Select the checkboxes for all existing MX records in the Delete column from the Existing MX records table.

    Delete checkbox

  3. Click Update DNS to delete the records. Don't worry, you'll add new records in the step below.


Step 4: Add new MX records
  1. Scroll back up the Heart Internet page to the Configuration wizards and tools section. Click Google Apps.

    G Suite icon

  2. In the window that appears, select all of the checkboxes and click Setup DNS changes for Google Apps.

    Set up DNS button

Step 5: Complete MX records setup
  1. Open the setup tool in the Admin console. 

  2. In the Gmail section, click Activate.

    A red circle highlights the "Activate." option in the Gmail section.

  3. Verify that you've created all existing email addresses and are ready for Gmail to start receiving all email for your domain. Click Continue.

  4. On the next page, scroll to the bottom and click Activate Gmail.

    A red circle highlights the Activate Gmail button on the bottom right of the MX records table.


  • The records can take several hours to update, so you might not immediately get new email messages in Gmail. Until then, you'll continue to receive messages at your old email provider.
  • If you see the MX records setup validation in progress message in the Admin console for more than a few hours, make sure you entered the MX address records and priorities correctly in the DNS records stored with your host.
  • If you still need help changing your MX records, contact G Suite support.
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