Heart Internet: Set up G Suite MX records

If you need to verify your domain, return to the setup wizard and choose a different method, like Add a domain host record (TXT or CNAME), HTML file, or meta tag.

Change your MX records to start using Gmail

You’re now ready to set up Gmail as your business email for your domain (yourcompany.com).

To do this, you have to direct the email for your domain to the G Suite servers. It’s like registering your new address with the post office when you move so that your mail gets delivered to the right place.

To get started, you’ll log in to your domain host, which manages technical settings for your domain. You’ll then update the MX record settings to direct your email to your G Suite account. If you were already using email with your domain, you’ll start receiving messages in Gmail instead of at your old email provider.

If you purchased your domain from Google when you signed up for G Suite, you don’t need to update anything and you can start using Gmail now. To start using Gmail, sign in at mail.google.com with your G Suite username and password. If you’re already signed in to the Google Admin console, click the App Launcher App Launcher in the top-right corner of the screen and then click Gmail Gmail .

Before you start

Before updating your MX record settings, you should have already:
  • Verified that you own your domain.
  • Created user accounts for your team in G Suite.

    If your team members already use email with your domain, you have to create their user accounts in G Suite before you change the MX record settings for your domain. Otherwise, they won't be able to send or receive messages with their business address in Gmail. You can create accounts for new users later.

Let's get started

These instructions walk you through updating MX records to Heart Internet domain. Heart Internet not your domain host? See instructions for other hosts.

Open the Setup Wizard
  1. If you're still signed in to your Admin console, skip to step 2.

    If you signed out of your Admin console, sign in again by going to admin.google.com and entering your Google Apps email address (this email address ends with @yourcompany.com and is not an @gmail.com address) and your password.

  2. At the top of the Admin console, click Set up Gmail.

    Set up Gmail button

    If you don't see the Setup prompt shown above, you can still set up your MX records directly from your Admin console. To do so, first click Domains, and then click Add/remove domains. Next, click Set up Google MX records for your domain. When you are finished adding all of the G Suite MX records, you'll click I have completed these steps to tell Google it's time to look for your domain's MX records.

    Set up Google MX records link

  3. Click Set up email to confirm.

    Set up email button

  4. You should now see the Log in to your domain host's website step in the G Suite Setup Wizard. Continue to step 1 of the Setup Wizard instructions.

    Log in to your domain host’s website

Setup Wizard instructions

1. Sign in to your Heart Internet account
  1. Leave the G Suite Setup Wizard open.
  2. Open a new browser window and go to the Heart Internet website.

    Two browser windows are shown. Window 1 is for the domain host site, and window 2 is for the Google Setup Wizard.

    Whenever you see the Apps icon in these instructions, you'll complete that step in the G Suite Setup Wizard.
  3. Log in with the email address and password that you created when you purchased your domain from Heart Internet.

    If you don’t know your account information, you can reset your password or contact Heart Internet support.
  4. In the G Suite Setup Wizard, check the I signed in to my domain host box and then click below for the next step.

2. Go to the Heart Internet domain settings
  1. On the Heart Internet website, click Manage Domain Names in the Heart Internet Customer Area.

    Manage Domain Names button

  2. Under the Manage Domain Parking section, select the domain for which you want to update the MX records from the drop-down list, and click Manage Now.

    In this example, we'll use td-hic.com, but you'll see your domain (yourcompany.com) there instead.

    Select domain

  3. Scroll down and click DNS Management. You're now in the Heart Internet control panel.

    DNS Management button

  4. In the G Suite Setup Wizard, check the I have opened the control panel for my domain box and then click below for the next step.

    I have opened the control panel for my domain checkbox

3. Delete existing MX records
  1. Scroll down the page to the MX Records section.
  2.  Select the checkboxes for all existing MX records in the Delete column from the Existing MX records table.

    Delete checkbox

  3. Click Update DNS to delete the records. Don't worry, you'll add new records in the step below.

     

  4. In the G Suite Setup Wizard, check the I have deleted existing MX records box and then click below for the next step.

    I have deleted existing MX record checkbox

4. Add new MX records
  1. Scroll back up the Heart Internet page to the Configuration wizards and tools section. Click Google Apps.

    G Suite icon

  2. In the window that appears, select all of the checkboxes and click Setup DNS changes for Google Apps.

    Set up DNS button

  3. In the G Suite Setup Wizard, check the I have created MX records with these values box and click below for the next step.

    I created MX records with these values checkbox

5. Complete MX records setup
  1. In the first tab or window, return to the G Suite Setup Wizard.
  2. Click through any confirming steps in the wizard.
  3. Click Verify or I have completed these steps to tell Google to look for your new MX records.

Congratulations! Your business email for your domain is now directed to the G Suite mail servers.

Note:

  • The records can take several hours to update, so you might not immediately get new email messages in Gmail. Until then, you'll continue to receive messages at your old email provider.
  • If you see the MX records setup validation in progress message in the Admin console for more than a few hours, make sure you entered the MX address records and priorities correctly in the DNS records stored with your host.
  • If you still need help changing your MX records, contact G Suite support.
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