Melbourne IT: Set up G Suite MX records

Important: If you purchased your domain from Google when you signed up for G Suite, you don’t need to set up Gmail, you can start using it now. If you’re signed in to the Google Admin console, in the top right, click the App Launcher App Launcher and then Gmail Gmail.

Change your MX records to start using G Suite

You’re now ready to verify your domain (if you haven’t already) and set up Gmail as your business email for your domain (yourcompany.com).

To do this, you need to sign in to your domain host and direct the email for your domain to the G Suite servers. It’s like registering your new address with the post office when you move so that your mail gets delivered to the right place. We’ll walk you through the process.

Before you begin

You should have already:
  • Verified that you own your domain.

    Or, you can verify now with an MX record. We’ll show you how.

  • Created user accounts in G Suite for your team.

    If your team members already use email with your domain, you have to create their user accounts in G Suite before you change the MX record settings for your domain. Otherwise, they won't be able to send or receive messages with their business address in Gmail. You can create accounts for new users later.

If you're in the Setup Wizard shown below, skip to Setup Wizard instructions below. 

Create new MX records for G Suite step

If you're not in the Setup Wizard shown above, follow these steps to open the Setup Wizard:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Domains.

    If you don't see Domains on the Home page, at the bottom, click More controls.

  3. Click Add/remove domains.
  4. Click Set up Google MX records for your domain.

    Set up Google MX records link

  5. Skip to Setup Wizard instructions below to add G Suite MX records.
  6. When you're done adding MX records, go back to the wizard and click I have completed these steps. This tells Google it's time to look for your domain's new MX records.

Let's Get Started

These instructions walk you through updating MX records to Melbourne IT domain. Melbourne IT not your domain host? See instructions for other hosts.

Open the Setup Wizard
  1. If you verified your domain and are still signed in to your Admin console, skip to step 2.

    If you signed out of your Admin console, sign back in by entering your G Suite email address (this email address ends with @yourcompany.com, and is not an @gmail.com address) and your password at admin.google.com.

  2. At the top of the Google Admin console (Dashboard), click Set up Gmail.

    Set up Gmail button

    If you don't see this Wizard, you can still set up your MX records directly from your Admin console. To do so, click Domains, and then click Set up Google MX records for your domain. You can then choose your domain host from the drop-down list to see the instructions to set up your MX records.

    Set up Google MX records link

  3. Confirm by clicking Set up email.

    Set up email button

  4. You should now see the Log in to your domain host's website step in the G Suite Setup Wizard.

    Log in to your domain host’s website

Setup Wizard Instructions

1. Log in to your Melbourne IT account
  1. Leave the G Suite Setup Wizard open.
  2. Open a new browser window and go to the Melbourne IT site at Melbourneit.com.

    Two browser windows are shown. Window 1 is for the domain host site, and window 2 is for the Google Setup Wizard.

    Whenever you see the G Suite icon in these instructions, you’ll complete that step in the G Suite Setup Wizard.
  3. On the Melbourne IT site, click Login at the top of the page.

    Login button

  4. Enter the account username and password that you created when you purchased your domain from Melbourne IT, and click Log In.

    If you don’t know your account information, you can reset your password or contact Melbourneit.com support.

  5. In the G Suite Setup Wizard, check the I have successfully logged in box.

Click below for the next step.
2. Go to the Melbourne IT domain settings
  1. In the Melbourne IT site, scroll down to My Purchases, and click Manage Domain Names.

    Manage Domain Names option

  2. Under the Manage Domain Names section, click the domain for which you want to update the MX records. In this example, we'll use td-mel.com, but you'll see your domain (yourcompany.com) there instead.

    Domain link

  3. Scroll down to the DNS section and click Manage Mail (MX Records).

    Manage Mail link

  4. In the G Suite Setup Wizard, check the I have opened the control panel for my domain box.

    I have opened the control panel for my domain checkbox

Click below for the next step.
3. Delete existing MX records
  1. Scroll down to MX Records and click Delete next to all existing MX records. Don't worry, you'll add new ones in the step below.

    MX Records Delete link

  2. Click OK in the dialog box that displays to confirm.

    Delete Confirmation OK button

  3. In the G Suite Setup Wizard, check the I have deleted existing MX records box.

    I have deleted existing MX record checkbox

Click below for the next step.
4. Add new MX records

To direct your email to your G Suite account, you have to add new MX records to your domain. These are the records that you'll need to add:

MX server address Priority
ASPMX.L.GOOGLE.COM. 1
ALT1.ASPMX.L.GOOGLE.COM. 5
ALT2.ASPMX.L.GOOGLE.COM. 5
ALT3.ASPMX.L.GOOGLE.COM. 10
ALT4.ASPMX.L.GOOGLE.COM. 10
Note: The values are the G Suite mail servers. We include 5 servers in case one fails or requires maintenance.
  1. In the Hostname field, enter your domain name, yourcompany.com (without the www.) and add a period (.) at the end. You'll be prompted to add the period if you don't do it initially.

    MX records Host field

  2. In the Address field, enter ASPMX.L.GOOGLE.COM. (including the period).

    MX Record Address field

  3. Leave the default value in the TTL (Sec) field.

    MX records Add button

  4. In the Priority field, enter 1 and click Add.

    MX Records Priority field

  5. A Resource added successfully message will appear briefly, and you'll see Published under the status.

    MX records Published message

  6. Repeat Steps 1-5, entering the remaining values (MX Server address) from the table above, and setting the Priority values respectively.

    All MX records published

    If you make a mistake after adding a record, you can edit it by clicking Edit.

    MX Records Edit link

  7. Skip this step if you already verified your domain by another method (such as TXT record, HTML file, or meta tag).

    If you need to verify your domain:

    1. Find the unique MX verification record provided by the G Suite Setup Wizard.
    2. Copy the entire record (ends in mx-verification.google.com) and paste it in the Value/Answer/Destination/Target column.
    3. Make sure the record's priority is set to Low or to 15 or greater.

    MX records table with the verification record at the top.

  8.  In the G Suite Setup Wizard, check the I have created MX records with these values box.

    I created MX records with these values checkbox

Click below for the next step.
5. Complete MX Setup
In the G Suite Setup Wizard, check the I have saved the MX records box, then click Verify.

Verify button

Congratulations! Your business email for your domain has now been directed to the G Suite mail servers.

To start using Gmail, sign in to admin.google.com with your G Suite username and password, click the App Launcher App Launcher  in the top-right corner of the screen, and then click Gmail Gmail .

Note: The change may take up to several hours to update, so you may not receive new email messages in Gmail immediately. Until then, if you have been using another service for your email, you'll continue to receive messages at your old email provider.

If you see a MX records setup validation in progress message in the Domains page for more than a few hours, check your that the MX record values and priority have been correctly entered in your domain host.

You can also contact Google Cloud Support to help guide you to change your MX records for Gmail.

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