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Make a manual payment

If you’re making a payment to lift a G Suite payment failure, see Fix a payment failure instead.

With manual payments, you can pay for your charges at any time, with any payment method in your billing account. For example, you can cover an outstanding balance or make an advanced payment. If you want to pay with a new payment method, or divide your balance among several forms of payment, you can easily do so.

To make a manual payment from your Admin console:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Billing.
  3. Next to your subscription, click More More and then Access billing account.

    Be sure to click More More next to your subscription, not in the top-right corner of the Admin console.

    billing subscription more icon

  4. Under Your balance, click Pay Early.
  5. On the Make a payment screen, select or add your payment method:
    • To use the displayed payment method, do nothing. Skip to step 7.
    • To use a different existing payment method, click Down arrow Down Arrow next to the displayed payment method and select a different method.
    • To add a new payment method, click Down arrow Down Arrow next to the displayed method and select the option to add a credit or debit card or a bank account (if available). Then enter the required information.
  6. Specify how much you'd like to pay. The minimum payment is typically $10 or equivalent in your currency.
  7. Click Make a payment.
  8. Make sure that the payment details are correct, then click Confirm and then Got It.

Your account balance will update as soon as the payment is authorized. If you'd like to divide your outstanding balance between several payment methods, you can do so easily. Just repeat steps 5-8 for each form of payment you'd like to use, until your outstanding balance has all been paid.

After you make a manual payment, your account returns to its usual billing cycle. You'll receive an automatic charge on the last day of each month.

Questions?

When should I make a manual payment?

When you make a manual payment, you can pay whatever amount you'd like. Supplementing your automatic payments with payments you make yourself can add a lot of flexibility. Make a manual payment to:

  • Start your services again if you have declined or outstanding payments. For more information, see Fix payments to lift a billing suspension.
  • Cover future costs by paying in advance for several weeks or a month.
  • Make payments with a payment method that isn't assigned as your primary or backup.
  • Delay when you’ll be automatically charged by making a payment now toward your balance.
Why was I charged after making my payment?

There are two reasons why you might be charged after you make a manual payment:

  • An automatic payment was already in progress when you initiated your payment.

    When you make a manual payment, an automatic charge for some or all of your balance might already be in progress. In this case, the automatic payment could occur, too. This is most likely to happen if you make a payment at the end of the calendar month or a 30-day billing period.

  • Your manual payment covered the previous month’s charges, and not the upcoming month’s charges.

    After you make a manual payment, your account returns to its usual billing cycle. You'll receive an automatic charge one month after your last automatic payment.

What if my manual payment fails?

If your manual payment fails and your service is active, it will continue to be active and your billing cycle will continue uninterrupted.

If your service is in the 30-day grace period because of a payment failure, you’ll still be able to access your account. To prevent suspension, see Why payments fail.

If your service is suspended and your manual payment fails, you won’t have access to your account. Follow these steps to lift a suspension.

What happens if I initiate a payment for more than my balance?

You can initiate a payment for an amount greater than your balance at any time. If you do, you prevent yourself from being charged until the extra payment amount has been used up and you've reached the end of your next billing cycle.

When you pay for more than your account balance, you create a credit on your account. If you have credit on your account, we'll debit your monthly payment from your credit instead of charging your primary payment method.

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