Make a manual payment

If you're making a payment to lift a Google Apps suspension, see instead Fix payments to lift a billing suspension.

With manual payments, you can pay for your charges at any time, with any payment method in your billing account. For example, you can cover an outstanding balance or make an advanced payment. If you want to pay with a new payment method, or divide your balance among several forms of payment, you can easily do so.

To make a manual payment from your Admin console:

  1. Sign in to the Google Admin console.
  2. Click Billing.
  3. Next to your subscription, click Settings menu icon and choose Access billing account.
  4. Under Current balance, click Make a payment.
  5. Choose what payment method you'd like to use. Pick one you've already added to your account, or click the Add new payment method to add a new payment method to your account—choose credit card or bank account (if available) and enter the required information.
  6. Specify how much you'd like to pay. The minimum payment is typically $10 or equivalent in your currency. You can choose one of three options to specify your payment amount:
    • Current balance: Choose this option to cover all your current unpaid costs. If you owe less than $10, you’ll be able to pay the exact amount you owe.
    • Outstanding balance: You'll see this option if a recent automatic payment has been declined. After fixing your automatic payment method issue, choose this to pay your balance. This will resume your service (or continue it, if it hasn't stopped yet).
    • Other amount: Select this option and fill in the available field if you'd like to specify your own amount. The minimum payment is $10 (or equivalent in your currency). The maximum depends on any limit enforced by your credit card or provider.
  7. Click Review payment.
  8. Make sure that the payment details are correct, then click Make payment button to confirm.

Your account balance will update as soon as the payment is authorized. If you'd like to divide your outstanding balance between several payment methods, you can do so easily. Just repeat steps 5-9 for each form of payment you'd like to use, until your outstanding balance has all been paid.

After you make a manual payment, your account returns to its usual billing cycle. You'll receive an automatic charge on the last day of each month.

Questions?

When should I make a manual payment?

When you make a manual payment, you can pay whatever amount you'd like. Supplementing your automatic payments with payments you make yourself can add a lot of flexibility. Make a manual payment to:

  • Start your services again if you have declined or outstanding payments. For more information, see Fix payments to lift a billing suspension.
  • Cover future costs by paying in advance for several weeks or a month.
  • Make payments with a payment method that isn't assigned as your primary or backup.
  • Delay when you’ll be automatically charged by making a payment now toward your balance.
Why was I charged after making my payment?

There are two reasons why you might be charged after you make a manual payment:

  • An automatic payment was already in progress when you initiated your payment.

    When you make a manual payment, an automatic charge for some or all of your balance might already be in progress. In this case, the automatic payment could occur, too. This is most likely to happen if you make a payment at the end of the calendar month or a 30-day billing period.

  • Your manual payment covered the previous month’s charges, and not the upcoming month’s charges.

    After you make a manual payment, your account returns to its usual billing cycle. You'll receive an automatic charge one month after your last automatic payment.

What if my manual payment fails?

If your manual payment fails and your service is active, it will continue to be active and your billing cycle will continue uninterrupted.

If your service is in the 30 day grace period because of a payment failure, you’ll still be able to access your account. To prevent suspension, see Why payments fail.

If your service is suspended and your manual payment fails, you won’t have access to your account. Follow these steps to lift a suspension.

What happens if I initiate a payment for more than my balance?

You can initiate a payment for an amount greater than your balance at any time. If you do, you prevent yourself from being charged until the extra payment amount has been used up and you've reached the end of your next billing cycle.

When you pay for more than your account balance, you create a credit on your account. If you have credit on your account, we'll debit your monthly payment from your credit instead of charging your primary payment method.