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Why my G Suite account is suspended

The information in this article applies to customers who signed up for G Suite directly. If you signed up for G Suite through a reseller, contact your reseller for help with billing questions. If you’re not sure how you signed up for G Suite, see Are you a direct or resold customer?

If you sign in to your Google Admin console and see a message that your G Suite account has been suspended, it's probably because of a billing issue. To lift the suspension and keep using Google services, you must resolve the issue.

How to resume service if your...

Free trial expired

When you sign up for G Suite, you can use Google services free during your trial period. After that, you must set up billing to begin paying for service. If you don't set up billing during your trial period, we'll suspend your G Suite services until you do.

What to do: Set up billing and automatic payments

Monthly G Suite payments failed

If we can't successfully charge your G Suite billing account for a monthly payment and you don't fix the problem within 30 days, we'll suspend your G Suite services.

What to do: Fix payments to lift a billing suspension

G Suite annual contract canceled

(Annual Plan customers, only). If you're on the G Suite Annual Plan and cancel your annual contract, we'll suspend your G Suite services until you renew your contract.

What to do: Renew a canceled Annual Plan contract

Domain registration through Google expired

If you purchase your domain through Google and therefore manage domain payments and renewals in a Google billing account, your service can be suspended if you let your annual domain registration expire. If you don't renew your registration quickly, you also risk losing ownership of your domain.

What to do: Renew an expired domain registration

To lift any other type of suspension, follow the instructions that appear in your Admin console.

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