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Google Workspace developer support

Guides and community developer support are available for Google Workspace developer products, including Apps Script, Add-ons, and Application Programming Interfaces (APIs). You can find links to the following types of support in the documentation for each developer product:

  • Questions and advice—How to perform specific operations in supported coding languages via Stack Overflow and other dedicated community support forums
  • Bug and error troubleshooting—How to contact support specialists or get help from the developer community
  • Developer product feedback—How to send feedback about each developer product

For more details, go to Google Workspace for Developers.

Contact Google Workspace support

You can contact Google Workspace support for additional help from a specialist. Specialists can help with the following developer products:

Create a support case

  1. While signed in to your Google Workspace administrator account, open the Customer Care Portal.

    Open the Customer Care Portal

  2. In the search box, describe your technical issue or question. Then, click Get help.
  3. Review the help content suggestions. If none resolve your issue or question, continue to the next step.
  4. At the top, click Create support case.
  5. Fill out the form with the details of your request.
    • For Product type, select Google Workspace.
    • For Category, select Technical > Google Workspace APIs and Add-ons.
      If you don't see these options, choose the most relevant technical topic.

      If the API or add-ons hadn't been a problem before the issue occurred, then the following information will help us understand your issue:

      • The API or add-on name and method, if applicable
      • The affected user ID which had been running the API or add-on
      • The date and time on which the issue began
      • The frequency at which the issue is recurring
      • The error code and its message
      • The full API request and response headers including the timestamp and body, if applicable

      If it’s an API issue, is it reproducible using the OAuth 2.0 Playground or APIs Explorer? For details, go to OAuth 2.0 Playground and Google APIs Explorer.

  6. Click Submit.

What's supported

You can learn more about the type of issues that are supported and the level of support available for products, including Apps Script, Add-ons, and APIs.

General areas of support include:

  • API quotas—Quota increase or usage requests for publicly documented and undocumented API and product limits.

    Break-fix and how-to issues are fully supported for API quotas. As for API quota issues, we help you find or verify quota consumption but not from code.

  • Deprecated APIs—Information or questions regarding deprecated Google APIs and identity protocols.

    Note: Deprecated APIs and third-party tools are not supported under any of the scope of support categories

  • Google Cloud services—Using Cloud services such as App Engine with Google Workspace services. We support all issues with Workspace APIs being called from Cloud.

    Note: We don’t support issues with Cloud services which use Google Workspace APIs

Warning: Third-party tools, such as GAM, Clasp, FlashPanel, Marketplace or Chrome apps, even if those tools are using Google APIs are not supported.  

The issue types that may or may not be supported are as follows:

Issue type Typical questions and responses
Guidelines and Help

Asks about guidelines or tools such as APIs, for example, “How can I change user passwords with the Directory API?”

For issues that we don’t support, the following options are available:

  • Documentation—Each API has how-to guides and reference documentation to demonstrate key features. Review the relevant articles to find more information about your issue.
  • Questions and advice—If the first option doesn’t work, the developer community can be a good source of information. For example, you can use Stack Overflow to review previously asked questions about Google Workspace developer products or to submit a new question.
Breaks or outages Addresses a fault in the product or an outage. For example, “I’m using Directory API to change passwords, but I am getting a 404 error. My code has never worked before.”
Design Asks how best to implement certain features. For example, “Help me design my app that can be used to change passwords using Directory API.”
Coding Requires specific help with programming languages. For example, “I’m trying to implement Drive API’s file.list method, and I keep receiving a Not found error for a document that exists and for which I’ve the access permissions. I’ve attached a reproducible version of my code.”
Debugging Requests help in determining why their code isn’t working. For example, “I’m trying to use the Directory API in Python but I keep getting syntax errors. I need help finding the issue in my code.”

If an issue type is marked with “Yes,” dedicated support teams address requests within the related scope and prioritize them based on severity. Service Level Agreements (SLAs) may apply, defining response and resolution timeframes.

If, however, an issue type is marked with “No,” the support agreement does not cover the requests within the related scope, and the support team does not address them. Users are responsible for finding solutions independently.

Developer product areas

Authorizations and SSO

Product / API details

Scope of support

Products / APIs

Guidelines and Help

Breaks or outages

Design

Coding 

Debugging

OAuth

Yes

Yes

No

No

No

OpenID Connect 

Yes

Yes

No

No

No

SAML (Google IdP)

Yes

Yes

No

No

No

3rd-Party IdP 

Yes

Yes

No

No

No

Apps Script

Feature details

  • Script Editor and Projects—A web-based code editor for writing and managing scripts. For details, go to Script Projects.
  • Script Libraries—Allows you to create and use libraries of functions in multiple projects. For details, go to Libraries.
  • Triggers—Automate tasks by setting up time-driven or event-driven triggers to run scripts. For details, go to Simple Triggers.
  • Google Workspace Integration—Easily interact with various Google Workspace applications like Google Docs, Sheets, and Forms, Gmail, Google Calendar and Google Drive using Beans. For details, go to Built-in Google Services.
  • Advanced Services—Access and use Google Services and APIs with less setup than using their HTTP interfaces. For details, go to Advanced Google services.
  • HTML User Interfaces—Build customer user interfaces for scripts using HTML and HTML Service. For details, go to HTML Service: Create and Serve HTML.
  • Content Service—Serve web content directly from your script. For details, go to Content Service.
  • Properties Service—Store script specific data that persists between script executions. For details, go to Properties Service.
  • Utilities Library—Provides useful functions like utilities.sleep() and utilities.base64encode(). For details, go to Class Utilities.
  • Logger—Record log information for debugging and monitoring. For details, go to Logging.
  • Script Execution Permissions—Control what the script can access and do within your Google Account using OAuth2 and other authentication methods. For details, go to Authorization for Google Services.
  • Add-ons (Editor Add-ons)—Create and distribute add-ons for Google Workspace applications. For details, go to Add-ons overview.
  • Web Apps—Build web applications that you can access through a URL. For details, go to Web Apps.
  • Custom Functions—Create custom spreadsheet functions that you can use from Sheets. For details, go to Custom Functions in Google Sheets.
  • Integration with External APIs—Make HTTP requests to external APIs and handle JSON data. For details, go to External APIs.
  • Deployment Options—Choose to run scripts as add-ons, standalone web apps, API executables, libraries, or as functions within Sheets. For details, go to Create and manage deployments.
  • Version Control—Manage different versions of your scripts. For details, go to Versions.
  • Script Execution Dashboard—Monitor script executions and errors. For details, go to Manage executions.
  • Cloud Projects—Use custom GCP projects to provide a more custom execution environment to your script. For details, go to View or edit Google Cloud projects.
  • Apps Script API—Manage and execute Google Apps Script projects. For details, go to Apps Script API.
  • Menus, Dialogs and Sidebars—Create menus, dialogs, and sidebars for use with Google Workspace Applications. For details, go to Custom Menus in Google Workspace.

Feature support

Issue type

Guidelines or tools

Breaks or outages

Design

Coding 

Debugging

Script Editor and Projects 

Yes

Yes

No

No

No

Script Libraries

Yes

Yes

No

No

No

Triggers

Yes

Yes

No

No

No

Google Workspace Integration 

Yes

Yes

No

No

No

Advanced Services

Yes

Yes

No

No

No

HTML User Interfaces

Yes

Yes

No

No

No

Content Service 

Yes

Yes

No

No

No

Properties Service

Yes

Yes

No

No

No

Utilities Library

Yes

Yes

No

No

No

Logger 

Yes

Yes

No

No

No

Script Execution Permissions

Yes

Yes

No

No

No

Add-ons (Editor Add-ons)

Yes

Yes

No

No

No

Web Apps 

Yes

Yes

No

No

No

Custom Functions

Yes

Yes

No

No

No

Integration with External APIs

Yes

Yes

No

No

No

Deployment Options

Yes

Yes

No

No

No

Version Control

Yes

Yes

No

No

No

Script Execution Dashboard 

Yes

Yes

No

No

No

Cloud Projects

Yes

Yes

No

No

No

Menus, Dialogs and Sidebars

Yes

Yes

No

No

No

Apps Script API

Yes

Yes

No

No

No

 

AppSheet

Feature details

How-to and break-fix issues under the following Google AppSheet features are fully supported. None of the features are supported under the design, coding, and debugging scope of support categories.

  • Apps Editor—Create apps without coding using a visual interface. For details, go to Overview.
  • Data Integration—Connect to a variety of data sources including Sheets, SQL databases, and more. For details, go to Data management.
  • Workflow Automation—Define automation rules and processes within your apps. For details, go to AppSheet automation: The Essentials.
  • Offline Access—Build apps that can work offline and sync when connection is available. For details, go to Offline behavior and sync.
  • Branded Apps—Build apps that you can upload to both Android play store and iOS app store. For details, go to What is a branded app?
  • Data Security—Implement user authentication and other security features for secure apps. For details, go to Security.
  • User Access Control—Define who can edit and access the app and its data. For details, go to User access control.
  • Charts and Reports—Generate interactive charts and reports based on your data. For details, go to Charts: The Essentials.
  • Data Capture—Capture data through forms, barcodes, and image recognition. For details, go to Capture information in forms.
  • Notifications—Send push notifications and alerts to users. For details, go to Enable push notifications in your branded apps.
  • GPS and Maps Integration—Use location-based services in your apps. 
  • Image and File Uploads—Allow users to upload images and files. For details, go to Capture information in forms.
  • Audit and Monitoring—Track app usage and changes to data. For details, go to Monitor app activity using Audit History.
  • App Deployment—Publish apps to host AppSheet App or app stores. For details, go to Test and deploy.
  • Version Control—Maintain different versions of your apps. For details, go to Manage app versions.
  • Collaboration—Collaborate with team members on app development. For details, go to Manage app versions.
  • REST API Integration—Connect to external services through APIs. For details, go to External service integration.
  • Application Templates—Use pre-built templates to kickstart development. For details, go to App templates.
  • Chat Apps—Create no-code Chat apps with AppSheet and share them with users in your domain. For details, go to Chat apps.
  • AppSheet API—Manage apps using the AppSheet API. For details, go to Use the AppSheet API.

Feature support

Issue type

Guidelines and Help

Breaks or outages

Design

Coding 

Debugging

Apps Editor 

Yes

Yes

No

No

No

Data Integration

Yes

Yes

No

No

No

Workflow Automation

Yes

Yes

No

No

No

Offline Access

Yes

Yes

No

No

No

Branded Apps

Yes

Yes

No

No

No

Data Security

Yes

Yes

No

No

No

User Access Control 

Yes

Yes

No

No

No

Charts and Reports 

Yes

Yes

No

No

No

Data Capture

Yes

Yes

No

No

No

Notifications

Yes

Yes

No

No

No

GPS and Maps Integration

Yes

Yes

No

No

No

Image and File Uploads 

Yes

Yes

No

No

No

Audit and Monitoring

Yes

Yes

No

No

No

App Deployment 

Yes

Yes

No

No

No

Version Control 

Yes

Yes

No

No

No

Collaboration

Yes

Yes

No

No

No

REST API Integration

Yes

Yes

No

No

No

Application Templates 

Yes

Yes

No

No

No

Chat Apps

Yes

Yes

No

No

No

AppSheet API 

Yes

Yes

No

No

No

 

Google Workspace Add-ons

There are two kinds of Google Workspace add-ons:

  • Owned by Google 
  • Custom Add-ons owned, developed, and hosted by Google

If you are a developer, mention the following details when you contact support: 

  • Amount of installations
  • Amount of active users 
  • Add-on link 
  • Project ID

Feature details

Feature support

Issue type

Guidelines and Help

Breaks or outages

Design

Coding 

Debugging

Build Add-ons using Apps Script

Yes

Yes

No

No

No

Build Add-ons using a custom runtime

Yes

Yes

No

No

No

Integration with 3rd Party Services

Yes

Yes

No

No

No

Custom Sidebars

Yes

Yes

No

No

No

Custom Menus

Yes

Yes

No

No

No

Triggered Actions

Yes

Yes

No

No

No

Deployment Options

Yes

Yes

No

No

No

Deployment Options

Yes

Yes

No

No

No

Audit and Monitoring

Yes

Yes

No

No

No

Version Control

Yes

Yes

No

No

No

App review and approval*

Yes

Yes

No

No

No

 

Google Workspace Marketplace SDK

Feature details

  • General Functionality—General functionality of the software development kit (SDK) API including license management and list notifications endpoints. For details, go to Get app installation and licensing details.
  • OAuth Configuration—Add authentication and authorization to your app before publishing. For details, go to Configure OAuth.
  • Configure Google Workspace Marketplace SDK—Set up your app in the Google Workspace Marketplace SDK to make it available for use. For details, go to Configure your app in the Google Workspace Marketplace SDK.
  • Update or unpublish an app listing—Change ownership, add OAuth scopes, move your listing, or unpublish your app listing. For details, go to Update or unpublish an app listing.
  • List app integrations together—Publish multiple integrations together in one app listing to let users install and authorize them at the same time. For details, go to List app integrations together.
  • App analytics—Get app listing, user, and installation metrics from Google Analytics and the Google Workspace Marketplace SDK. For details, go to Get analytics about app usage.

Feature support

Issue type

Guidelines and Help

Breaks or outages

Design

Coding 

Debugging

General Functionality

Yes

Yes

No

No

No

OAuth Configuration

Yes

Yes

No

No

No

Configure Google Workspace Marketplace SDK

Yes

Yes

No

No

No

Update or unpublish an app listing 

Yes

Yes

No

No

No

List app integrations together

Yes

Yes

No

No

No

App analytics

Yes

Yes

No

No

No

Core Google Workspace APIs

Feature details

Help questions and questions on breaks or outages for the following APIs are fully supported. None of the APIs are supported under the design, coding, and debugging scope of support categories.

Note: Deprecated APIs are not supported under any of the support categories.

  • Admin Settings API—The Admin Settings API allows you to retrieve and change the settings of your domains in the form of Google Data API feeds. For details, go to Admin Settings API overview.
  • Directory API—The Directory API is part of the RESTful Admin SDK API that you can use to programmatically create and manage admin-controlled resources owned by a Google Workspace account. For details, go to Directory API Overview.
  • Data Transfer API—The Data Transfer API manages the transfer of data from one user to another within a domain. The user receiving the data must belong to your domain. For details, go to Data Transfer API overview.
  • Reports API—The Reports API is a RESTful API that you can use to access information about the Google Workspace activities of your users. The Reports API is part of the Admin SDK API. For details, go to Reports API Overview.
  • Cloud Identity API—Use the Cloud Identity API for setting up and managing identity resources such as devices and groups. For details, go to Cloud Identity API.
  • Alert Center API—Manages alerts on issues affecting your domain. For details, go to Google Workspace Alert Center API.
  • Reseller API—The Reseller API allows you to manage customers and their subscriptions.
  • License Manager API—The Google Enterprise License Manager API lets you manage Google Workspace and related licenses for all the users of a customer that you manage. For details, go to Enterprise License Manager API.
  • Chrome Browser Cloud Management API—The Chrome Browser Cloud Management (CBCM) API is a RESTful API you can use to access or update CBCM-enrolled Chrome browser information. For details, go to Chrome Browser Cloud Management (CBCM) API.
  • Chrome Browser Token API - The Enrollment Token API is a RESTful API you can use to access information about the Chrome browser enrollment token. For details, go to Enrollment Token API.
  • Chrome Printer Management API—For details, go to Chrome Printer Management API Overview.
  • Email Audit API—The Email Audit API lets you audit a user's email, email drafts, and archived Hangouts chats. For details, go to Email Audit API overview.
  • Gmail API - The Gmail API is a RESTful API that you can use to access Gmail mailboxes and send mail. For details, go to Gmail API Overview.
  • People API—Provides access to information about profiles and contacts. For details, go to People API.
  • The Group Settings API—The Groups Settings API updates and retrieves settings for an existing Google Group. For details, go to Groups Settings API overview.
  • Groups Migration API - The Groups Migration API manages the migration of shared emails from public folders and distribution lists to Google Groups's discussion archives. For details, go to Groups Migration API overview.
  • Chat API—Enables apps to fetch information and perform actions in Google Chat. Authentication is a prerequisite for using the Google Chat REST API. For details, go to Google Chat API.
  • Contact Delegation API—The Contact Delegation API allows you to delegate access of one user's, called the delegator, contacts to another user, called the delegate.  For details, go to The Contact Delegation API overview.
  • Domain Shared Contacts API—The Domain Shared Contacts API lets your applications get and update external contacts that are shared with all users in a Google Workspace domain. For details, go to Domain Shared Contacts API overview.
  • Google Vault API—With the Vault API, you can manage Retention and eDiscovery for Google Workspace. For details, go to Vault API Overview.
  • Calendar API—The Calendar API is a RESTful API that exposes most of the features available in the Calendar Web interface. For details, go to Google Calendar API overview.
  • Cloud Search API - Cloud Search provides cloud-based search capabilities over Google Workspace data. The Cloud Search API allows indexing of non-Google Workspace data into Cloud Search. For details, go to Cloud Search API.
  • Google Docs API—The Google Docs API lets you create and modify documents. For details, go to Google Docs API.
  • Google Slides API - The Google Slides API lets you create and modify Slides presentations. For details, go to Introduction.
  • Google Forms API—The Google Forms API is a RESTful interface that lets you create and modify forms and quizzes, retrieve form responses and quiz grades, set up quiz answer keys with automatic feedback, and receive push notifications. For details, go to Overview.
  • Google Sheets API—The Google Sheets API is a RESTful interface that lets you read and modify a spreadsheet's data. For details, go to Google Sheets API Overview.
  • Google Keep API—Use the Google Keep API in an enterprise environment to manage Google Keep content and resolve issues identified by cloud security software. For details, go to Google Keep API.
  • Google Sites API—Access and modify classic Google Sites content programmatically. The Sites API cannot access or modify the new version of Sites, but can still access classic Sites. For details, go to Access & modify classic Google Sites content programmatically.
  • Google Tasks API—The Google Tasks API lets you manage your tasks and task lists. For details, go to Google Tasks API.
  • Google Meet API—Create and manage meetings for Meet. For details, go to Google Meet REST API overview.
  • Meet Live Sharing SDK—The Meet Live Sharing SDK lets you improve your apps to include cowatching, codoing, and other Meet experiences for your users. For details, go to Google Meet Live Sharing SDK overview.
  • Google Drive API—The Google Drive API lets you create apps that use Drive cloud storage. For details, go to Google Drive API overview.
  • Drive Activity API—The Drive Activity API is used to view changes made to objects within a user's Drive and to retrieve information about those changes. For details, go to Introduction to Google Drive Activity API.
  • Drive Labels API—The Drive Labels API is a RESTful API that supports business processes by attaching metadata to your Drive files. For details, go to ​​Drive Labels API overview.
  • Google Picker API—The Google Picker API is a JavaScript API that you can use in your web apps to let users open or upload Drive files. For details, go to The Google Picker API.
  • Google Classroom API—Manages classes, rosters, and invitations in Google Classroom. For details, go to Google Classroom API.
  • CardV2 API—Helps to create card interfaces displayed in a Google Chat message or Google Workspace Add-on. For details, go to Cards v2.
  • Cloud Identity API—For details, go to APIs & Reference.
  • Client Side Encryption API—You can use your own encryption keys to encrypt your organization's data, instead of using the encryption that Google Workspace provides. For details, go to Build a custom key service for client-side encryption.
  • CalDav API—CalDAV is an extension of WebDAV that provides a standard for clients to access calendar information on a remote server. For details, go to CalDAV API Developer's Guide.
  • Postmaster Tools API—The Postmaster Tools API allows you to gather metrics on bulk emails sent to Gmail users and import data into, or merge that data with, other systems. For details, go to Postmaster Tools API overview.
  • Google Workspace Events API—Provides an overview of the Google Workspace Events API and explains how you can use the API to subscribe to events across Google Workspace. For details, go to Subscribe to events using the Google Workspace Events API.
  • Groups API—The Cloud Identity Groups API allows you to create and manage different types of groups, each of which supports different features, as well as their memberships. For details, go to Groups API overview.
  • Meet Live Sharing SDK—For details, go to Google Meet Live Sharing SDK overview.
  • Drive Labels API—Labels are metadata that you define to help users organize, find, and apply policy to files in Drive. For details, go to Drive Labels API overview.

Feature support

Issue type

Guidelines and Help

Breaks or outages

Design

Coding 

Debugging

Admin Settings API 

Yes

Yes

No

No

No

Directory API 

Yes

Yes

No

No

No

Data Transfer API 

Yes

Yes

No

No

No

Reports API

Yes

Yes

No

No

No

Cloud Identity API 

Yes

Yes

No

No

No

Alert Center API 

Yes

Yes

No

No

No

Reseller API 

Yes

Yes

No

No

No

Licence Manager API 

Yes

Yes

No

No

No

Chrome Browser Cloud Management API 

Yes

Yes

No

No

No

Chrome Browser Token API

Yes

Yes

No

No

No

Chrome Printer Management API

Yes

Yes

No

No

No

Email Audit API

Yes

Yes

No

No

No

Gmail API 

Yes

Yes

No

No

No

People API 

Yes

Yes

No

No

No

Group Settings API 

Yes

Yes

No

No

No

Groups Migration API 

Yes

Yes

No

No

No

Chat API 

Yes

Yes

No

No

No

Contacts Delegation API 

Yes

Yes

No

No

No

Domain Shared Contacts API 

Yes

Yes

No

No

No

Google Vault API 

Yes

Yes

No

No

No

Calendar API 

Yes

Yes

No

No

No

Cloud Search API

Yes

Yes

No

No

No

Google Docs API 

Yes

Yes

No

No

No

Google Slides API

Yes

Yes

No

No

No

Google Forms API 

Yes

Yes

No

No

No

Google Sheets API

Yes

Yes

No

No

No

Google Keep API 

Yes

Yes

No

No

No

Google Sites API 

Yes

Yes

No

No

No

Google Tasks API

Yes

Yes

No

No

No

Google Meet API

Yes

Yes

No

No

No

Meet Live Sharing SDK

Yes

Yes

No

No

No

Google Drive API 

Yes

Yes

No

No

No

Drive Activity API

Yes

Yes

No

No

No

Drive Labels API 

Yes

Yes

No

No

No

Google Picker API 

Yes

Yes

No

No

No

Google Classroom API 

Yes

Yes

No

No

No

CardV2 API 

Yes

Yes

No

No

No

Devices API / Cloud Identity API 

Yes

Yes

No

No

No

Security APIs

Yes

Yes

No

No

No

CalDav API

Yes

Yes

No

No

No

Postmaster Tools API

Yes

Yes

No

No

No

Google Workspace Events API

Yes

Yes

No

No

No

Groups API

Yes

Yes

No

No

No

Missing in Developer Docs

Yes

Yes

No

No

No


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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