Downgrade your G Suite subscription

If you have G Suite Business or Enterprise, you can downgrade your subscription if you’re either:

  • Still in your free trial period
  • Using the Flexible Plan for G Suite billing

Eligible G Suite Business customers can downgrade to Basic. Eligible G Suite Enterprise customers can downgrade to Business or Basic.

If you downgrade to G Suite Basic, you need to wait 60 days before you can upgrade to Business or Enterprise again.

If you’re still in your free trial period, downgrading ends your free trial and monthly billing begins.

What features will I lose?

Downgrading from G Suite Enterprise

If you downgrade from G Suite Enterprise to Basic, you lose access to the features listed here as well as the ones listed below in Downgrading from G Suite Business.

If you downgrade from G Suite Enterprise to Business, you lose access to these features and services:

  • Data loss prevention—You can’t define rules that protect privacy and prevent users from sharing sensitive content in Google Drive with people outside your organization.
  • Security and business controls—You lose the ability to monitor sensitive content in emails, files, and images, as well as to secure accounts and email with security keys and S/MIME encryption.
  • Work Insights—You can’t access the reporting tool to get detailed metrics on your users’ G Suite adoption, work patterns, and collaboration.

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Downgrading from G Suite Business

If you downgrade from G Suite Business to Basic, you lose access to these features and services:

  • Google Vault—You can’t access the service, even if you had Vault licenses for all or part of your domain before upgrading to G Suite Business.

    Additionally, holds and retention rules stop protecting your organization’s messages and files. Data that users deleted more than 30 days ago is immediately removed from all Google systems and can’t be recovered. To prevent loss of data protected by Vault, see below, Prevent loss of data.

  • Storage capacity—Users will have 30 GB of storage instead of unlimited storage. You keep any storage promotions you had before downgrading from G Suite Business. However, if you or users purchased other storage, it isn’t automatically restored. To prevent storage restrictions on Gmail, Google Drive, and Google Photos that can occur after you downgrade, see below, Prevent storage restrictions.
  • Some administrative controls—You can’t access advanced audit, reporting, sharing, Drive custom alerts, and other administrative controls that are available only with G Suite Business.
  • Organization-specific settings—If you’ve applied Drive settings to specific organizational units, everyone in your organization inherits the settings of your top-level organization, but the organizational structure itself isn’t changed.
  • Predefined content detectors—Any predefined content detectors you use for data-loss prevention are removed from any settings that use them.
  • Automated user provisioning applications—If you have more than 3 automated user provisioning applications, you must first remove automated user provisioning from all but 3 applications before downgrading to G Suite Basic.
  • Shared drives—After you downgrade, you can view shared drive data, but you can’t edit, move, or delete the data or drives.

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Downgrading to personal Google Account

Certain G Suite subscriptions can downgrade to a personal Google Account. If you downgrade to a personal account, you lose access to business-grade services and have less cloud storage.

If you’re downgrading to G Suite Basic

Prevent loss of data protected by Google Vault
If you’ve set Vault retention rules or holds, be sure to export your Vault data to ensure that you don’t lose any data. See Export your organization’s Vault data.

You can preserve your Vault settings by reactivating Vault as a paid add-on for G Suite Basic within 30 days. Purchasing Vault recovers your Vault settings and audit data. For details, see Buy Google Vault.

Prevent storage restrictions for users

Verify users’ storage doesn’t exceed 30 GB

  1. Check the storage usage for each user in the Admin console reports.
  2. If any users are using more than 30 GB of storage, you can:
    • Ask them to reduce their storage usage before you downgrade.
    • Buy more storage for users immediately after downgrading.

    See Options for adding Drive storage.

If users’ storage exceeds 30 GB after you downgrade

Users who use more than 30 GB don’t lose any data, but they have the following restrictions:

  • Gmail—Users see warnings that they soon won’t be able to send or receive messages.
  • Google Drive—Users can’t sync to or upload any new files or save Gmail attachments to Drive, including from their Google Drive desktop folder. Users can still create Google Docs, Sheets, and Slides, because they don’t take up any storage space.
  • Google Photos—Users can upload only new photos and videos under certain size limits. For details, see Choose the upload size of your photos and videos.

Downgrade your G Suite subscription

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to your G Suite subscription, click Actions.
  4. Choose an option:
    • Downgrade to G Suite Basic
    • Downgrade to G Suite Business
  5. At the bottom right, again select the subscription to downgrade to.
  6. Choose your payment plan.
  7. (Optional) In the Promotion Code field, enter any promotional code you may have.
  8. Click Continue.
  9. Check the box to indicate that you have read the terms of the agreement and then click Continue.
  10. (Optional) Buy more storage for your users.
  11. (Optional) To continue using Vault, reactivate it within 30 days as a paid add-on.

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