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Reports: Definitions for inbound, outbound, and internal mail

Some Gmail reports include details about inbound and outbound mail, as well as internal mail. These different message types are defined as follows:

  • Inbound—Messages received by your users from senders outside the set of domains associated with your company or organization.
  • Outbound—Messages sent by your users to recipients outside the set of domains associated with your company or organization.
  • Internal - sending—Messages sent by your users to recipients within the set of domains associated with your company or organization.
  • Internal - receiving—Messages received by your users from senders within the set of domains associated with your company or organization.
  • Delivered—Messages delivered directly to/from Gmail or to the default mail route (for non-Gmail mailbox users). Rerouted messages which are delivered are not counted in this category as Gmail is not the final delivery destination.
  • Rerouted—Messages rerouted to another server from Gmail.
  • Rejected—Messages which are rejected. Reasons for message rejection vary by direction (inbound/outbound). Rerouted messages which are rejected are not included in this category, as reroute precedes rejection.

Messages sent and received using SMTP relay service are not counted as part of the message totals in the aggregate reports.

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