This article is for IT administrators setting up Google Cloud Print on their Windows print servers. If you're new to Google Cloud Print, see Google Cloud Print services.
Note: After December 31, 2020, Google Cloud Print will no longer be supported. Learn more about your migration options.
After you configure the Google Cloud Print connector on a Windows server for your organization, you can configure a secondary server to seamlessly take over and print documents if the primary server is unavailable. Configuring a secondary server helps avoid printing delays.
Before you begin
Before you configure the Google Cloud Print connector on a secondary Windows server, ensure that:
- The Google Cloud Print connector is running as a Windows service on the primary server.
- The primary and secondary servers have the same computer host name.
- The secondary server can be used for Google Cloud Print as a temporary or long-term solution if the primary server fails.
- The networked printer has the same name and drivers on both servers.
- The same Windows administrator account is used to set up the connector on both servers.
- Chrome 27+ is installed for all users. The connector runs as a different user and needs access to Chrome. You can usually find your version of Chrome in Program Files\Google\Chrome.
Microsoft Active Directory deployments don't allow the primary and secondary servers to have the same host name. To ensure that printing is available if the primary server fails, run separate instances of the Google Cloud Print connector on each server so that your users see duplicate printers, which is the expected behavior.
Configure the Google Cloud Print connector on a secondary Windows server
To configure a secondary server to print documents if the primary print server fails:
- Using Chrome, install Google Cloud Print Connector.
- From the Start menu, open Google Cloud Print Service and click Run.
- Enter the Windows administrator username and password and click Register.
Note: Use the same Windows administrator account that you used to set up the connector on the primary server.
- In the Chrome window, sign in to your G Suite account.
- Select Microsoft XPS Document Writer and click Add printers.
- Open Google Cloud Print Service and click Stop.
- Copy the Service State file from the primary server to the secondary server. The file is located in C:\Users\username\AppData\Local\Google\Cloud Print Service.
- From the Start menu, open Google Cloud Print Service to start it.
Note: You should keep the secondary server up to date with the total set of network printers that are connected to the primary server to avoid the printers dropping off during a disaster recovery event.
Test the configuration on the secondary server
To ensure that you can print from the secondary server:
- Make sure the primary server is online and use a Chrome device to verify you can print from it via Google Cloud Print.
- Disconnect the primary server and bring the secondary server online.
- Attempt to print in the same way that you did in step 1 from the primary server. The print job should be processed by the secondary server this time.
Note: The steps in this article have been tested with Microsoft Windows Server 2008 R2.
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