Set up auto replies for a group

This feature requires turning on Google Groups for Business.

As an administrator, you can set up auto replies for your groups. Auto replies are messages sent automatically when people email the group. These replies let senders know their messages have been received, which is especially useful for groups such as support forums.

You can set up different auto replies based for different types of users. 

To set up auto replies for a group:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Groups.

    To see Groups, you might have to click More controls at the bottom.

  3. Point to a group, and click Edit settings.
  4. At the bottom of the page, click advanced settings. You’re taken to the group's permissions page in your Groups for Business service.
  5. From the menu on the left, select Settings and then Email options.
  6. In the Auto replies section, select the boxes next to the replies you want to turn on, then enter a message.

    For example, you could set up auto replies for internal and external members:

    Auto replies

  7. Click Save.
  8. (Optional) For groups that have email aliases: If you want auto replies to be sent from the group's email alias, create a separate group with the alias as the primary email address. Otherwise, messages sent to a group's email alias receive replies from the group's primary email address:  PrimaryGroupAddress+noreply@domain.com.

More help for Groups admins

Was this helpful?
How can we improve it?