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Google Apps is now G Suite. Same service, new name. More about the name change.

I can't sign in to my account

If you're having problems signing in to your Gmail account, follow these steps to regain access.

I forgot my password

Make sure your keyboard:

  • Doesn't have caps lock on
  • Is in the correct language

If that doesn't help, learn how to change or reset your password.

I forgot my username

Make sure your email address has:

  • No extra space in the middle of your username
  • Only one "@" sign
  • The full domain name, like "" instead of "@gmail"

If that doesn't help, go to the username recovery page. Try entering any email address you might've used to sign up.

My account is locked

If there's unusual activity on your account, you might be locked out of your Gmail account. It takes between one minute and 24 hours for your account to be unlocked. There aren't any steps you can take to unlock the account sooner.

Why Gmail accounts get locked

Gmail locks accounts if there's unusual activity, such as using a browser extension or software that automatically sends or reads messages.

I still can't sign in

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Sign in to your account

Get account-specific help by signing in with your G Suite account email address, or learn how to get started with G Suite.