Classic Hangouts FAQ

If you have Essentials edition, upgrade to Enterprise to get this service.

Once chat in classic Hangouts is enabled and your users opt in, refer to the classic Hangouts Help Center for instructions to start chatting.

Here are some additional things that users in your organization might find important:

How can I tell if co-workers are available?

You can tell that someone is available on classic Hangouts by the green dot on their profile picture. These people will be notified about new messages immediately. You can also see when someone was last seen on classic Hangouts if they have the setting turned on. It'll show the timestamp of when they were last seen, like "15m ago," or "yesterday." Learn more at the following links:

Can users add a status message on classic Hangouts?

Yes, you can add a custom status message that appears next to your name. Use it to let your co-workers know when you are available, or if you're busy or not in town. Learn more.

What is a presence indicator?

Green presence indicators, like a circle next to a person’s profile picture in the classic Hangouts list or a green chat icon on mobile, mean that a person is signed in and available to chat. If there isn’t a circle next to their profile picture or their chat icon is gray, the person might be idle, have muted their notifications, or not be available to chat.

Is classic Hangouts required for all users in the chat?

Only for group conversations (more than 2 people). Anyone who is not using classic Hangouts will be unable to participate in a conversation. If users in a group chat invite someone who is using Google Chat or a third-party chat app, the person won't be able to join.

Are third-party chat clients supported?

Classic Hangouts currently supports 1-on-1 chat with third-party clients. Classic Hangouts does not support the XMPP standard, including XMPP federation. However, third-party chat clients can continue to connect to the Google Talk network and also communicate in 1-on-1 chats with classic Hangouts through the Google Talk network.

Can multiple devices be used for the same conversation?

Users will receive a notification on all of their devices when an inbound message is received. They can continue the same conversation in Gmail, in Currents, on Android, on iOS, and through a Chrome extension for their desktop.

Can an Admin view which users have classic Hangouts enabled?

Not at this time.

Why do I see the username of someone different than the person I'm chatting with?

If someone leaves an organization, their email address might get assigned to someone else as an alias. When this happens, the alias could appear as the username for the person you are chatting with. If you see this, the system is working the way it's meant to.

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