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Set up comprehensive mail storage

As a G Suite administrator, you can ensure that a copy of all sent or received messages in your domain—including messages sent or received by non-Gmail mailboxes—is stored in the associated users' Gmail mailboxes.

For organizations that reroute messages to non-Gmail email servers, you can set up comprehensive mail storage to ensure that messages are stored in Gmail mailboxes for Google Vault archiving purposes.

You can also set this up if you have a non-Gmail system that uses the SMTP relay service to route messages on behalf of your users—for example, for ticket tracking systems, bug databases, or automated notification systems—and you want to display the messages in your users’ Gmail mailboxes. This is critical for storing messages in Google Vault for all users who enable SMTP relay.

Set up comprehensive mail storage

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Appsand thenG Suiteand thenGmailand thenAdvanced settings.

    Tip: To see Advanced settings, scroll to the bottom of the Gmail page.

  3. On the left, select an organization.
  4. Scroll to the Comprehensive mail storage setting.
  5. Check the Ensure that a copy of all sent or received mail is stored in associated users' mailboxes box.
  6. At the bottom, click Save.

Note: When comprehensive mail storage is turned on, the entry SYSTEM_OF_RECORD is included in the Email Log search report.

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