Billing error messages

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin console.

Here are some error messages you might receive regarding billing for your Google service. Click a message to see its possible cause or solution.

Possible error messages

An (internal) error has occurred. Please try again

• Clear your browser’s cache and cookies, and try again.
• Try billing setup using a different browser or computer.
• Make sure you have a reliable network connection, and try again.
• You can also try billing setup using a different card, and then replace the card at a later time.
• If you continue to see this message, please contact support: Sign in to the Google Admin console and click Support

We are unable to process your request

• Clear your browser’s cache and cookies, and try again.
• Try billing setup using a different browser or computer.
• Make sure you have a reliable network connection, and try again.
• You can also try billing setup using a different card, and then replace the card at a later time.
• If you continue to see this message, please contact support: Sign in to the Google Admin console and click Support

Authorization failed: No reason provided by your financial institution

To find out the reason your card was declined, contact the bank that issued the card. Google doesn’t know the exact reason for the decline, but you can review general information on declined credit/debit card transactions.

Authorization failed: Invalid credit card details

• The card information you entered is incorrect. You can learn more about incorrect card information.
• Enter the entire card number without any spaces or dashes.
• Ensure the name and address are correct.

Authorization failed: Invalid verification code

• Make sure you entered the correct card verification number for the card. This is the 3 or 4-digit code on the back of the card.
• Make sure the card is not expired.

A duplicate instrument was found

This indicates that the same credit/debit card was used to purchase your domain name. During billing setup, the card number should appear automatically populated. You do not need to enter or edit the number.

Correct this card info or try a different card

If this error appears when you add a new card as a payment method, try the following:

1. Make sure you entered the card details correctly. Re-enter the information if needed.
2. If the information is correct, contact your bank or credit card company to see if there’s a problem with the card.
3. If neither of these fixes the problem, you need to use a different card. 

Transaction declined: invalid payment method

1. Make sure you entered the card details correctly. Re-enter the information if needed.
2. If the information is correct, contact your bank or credit card company to see if there’s a problem with the card.
3. If neither of these fixes the problem, try a different payment method.