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    Reset your administrator password

    Let's make sure you're in the right place. These steps are for administrators who manage Google Accounts for a company, school, or other group. To reset the password of your own account, go here instead.

    If you're an administrator of a Google Cloud account and you forgot your password or are having trouble signing in to your account, here's what you can do to access your account:

    Reset your administrator password


    To change your administrator password:

    1. Go to
    2. If you don't know your username, click Need help? then follow the instructions for accessing your account either at your recovery email address or phone number. What if phone and email options aren't available?

      Phone and email options aren't available if:

      • You haven't added recovery information to your administrator account. If you were granted administrator privileges by another administrator, you probably need to tell us your phone and email contact information. See Add recovery options to your administrator account.
      • Your Google Cloud account has more than 3 super administrators or 500 users.

      When phone and email options aren't available:

    3. If you don’t know your password, enter either your username or the email address you use to sign in to Google, and then click Next. Click Forgot password? below the Sign-in button, and follow the instructions that appear.
    4. If you're having other problems signing in, enter the email address you use to sign in to Google. This can be your Gmail address, your G Suite email address, or another email address associated with your account. Then follow the instructions that appear onscreen.

    For other issues signing in, see Problems signing in to your account.

    See our password selection tips for advice on choosing a strong password.

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    Get account-specific help by signing in with your G Suite account email address, or learn how to get started with G Suite.