Search
Clear search
Close search
Google apps
Main menu

Server or domain error when signing in to Admin console

Server Error: You've reached a login page for a domain that isn't using G Suite

If you get an error saying you've reached a login page for a domain that isn't using your Google service (such as G Suite or Cloud Identity), it means you're trying to sign in to a managed Google account that doesn't exist or isn't currently available.

Troubleshoot the server error

Step 1: Check any text that you entered

Make sure that you entered your username and password correctly when you tried to sign in.
Or, if you navigated to the Google Admin console directly using the URL www.google.com/a/yourdomain, make sure you spelled your domain name correctly in the web address bar.

Step 2: Sign in with a different domain

If you never added additional domains to your managed Google account, skip this step.
You can't sign in to your Google service with a username that belongs to a domain alias, as in you@domainalias.com. A domain alias is a domain name that was added to your account as an alternate address for a registered domain.
Instead, sign in with a username that belongs to the domain used to create your organization's managed Google account. Or, use a domain that wasn't added as an alias.

Learn more about domains and domain aliases.

Step 3: Reregister an expired account

You can't sign in to your domain's managed Google account if the account has been deleted or deactivated. But, you can sign up your domain for the Google service again:
  1. Wait 24 hours from the time your account was deleted.
  2. For G Suite, go to http://www.google.com/a to reregister your domain.

Google deactivates your account if you don't verify ownership of your domain before the end of your free trial period. Another administrator at your organization can also delete an account. After the account is deleted, you can't recover any of its data.

What is a managed Google account?

A managed Google account is set up through your work or school, a club, or maybe family and friends. For example, accounts set up for G Suite or Cloud Identity are managed Google accounts. If you have another Google account that you set up just for yourself, you might notice some differences when using each account.

For details, see Work or school Google Account.

Was this article helpful?
How can we improve it?
Sign in to your account

Get account-specific help by signing in with your G Suite account email address, or learn how to get started with G Suite.