Handling reports of abuse, spam, and technical issues


This article is for G Suite administrators. To manage your own groups, visit the Google Groups help." "

Delete content that contains abuse or spam

As a G Suite Groups administrator, you can delete any group, and any content posted in groups, in your organization. Group members who have the content moderator permission can delete messages or conversations. Group owners can also delete the groups they own.

Note: You can’t restore messages or groups after you delete them. 

Using new Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Point to a conversation then check the box beside it.
  5. In the upper right, click Delete selected conversations .
Using classic Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Open a message or conversation.
  5. In the drop-down list in the upper right, select Delete post, then click OK.

Mark content as spam

Anyone who has permission to view Google Group content can mark that content as spam. Content you mark as spam is hidden from your view. It isn’t hidden for other group members, however. 

Tip: When you mark content as spam, Google receives a copy of the content and may analyze it to help protect users from spam and abuse. Google contacts report submitters only if more details are needed. 

Using new Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Point to a conversation then check the box beside it.
  5. In the upper right, click Report abuse ,
Using classic Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Open a message or conversation.
  5. In the drop-down list in the upper right, select Report as abuse, then click OK.

Mark an entire group as spam or abuse

Using new Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. On the group list, check the box next to the group to select it.
  5. In the upper right, click Report abuse ,
Using classic Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Open a message or conversation.
  5. In the drop-down list in the upper right, select Report as abuse, then click OK.

Report abusive content to Google

When you submit a report, Google investigates and takes the appropriate action. We'll get back to you only if we require additional details or have more information to share. 

Use these links to report abusive content to Google: 

Forward messages to abuse@<yourdomain>

An alternate method of reporting abuse is through the abuse@<your domain> email address. You and your users can forward suspicious messages to abuse@<yourdomain>. Google monitors email sent to this address and takes appropriate action.

Receiving email sent to abuse & postmaster groups

You, and anyone you designate, can receive email sent to the abuse and postmaster groups in your organization:

  • The abuse group is reserved for reporting spam or abuse in your organization, including content policy violations. 
  • The postmaster group is reserved for reporting message-delivery issues in your organization. When message-delivery fails, automated summary messages are sent to postmaster@<yourdomain>.

To monitor abuse & postmaster messages:

  1. In the Admin console, create mailing list groups named abuse and postmaster. You might see the error, "Settings weren't saved because an error occurred," but the group will still be created. This error appears because the settings for the abuse and postmaster groups can't be changed. 

    Note: You can only create the abuse and postmaster groups using the Google Admin console. You can't create groups with reserved names using Google Groups (groups.google.com).
  2. Add the people who should receive reports as group members, and set their subscription options. For example, you might want to add your legal team to the abuse@<your domain> group and your IT team to the postmaster@<your domain> group. 
  3. Members receive email sent to abuse and postmaster groups, and the Google team will continue to receive the email as well. 

    Note: Reports submitted through the Google Groups UI are only sent to Google. They aren’t copied to the abuse@<your domain> email address.

Settings for abuse & postmaster groups can’t be changed

If you attempt to change the settings for groups with abuse or postmaster email addresses, you get the following message:

"Group settings could not be updated. Please try later."

You get this message because you can't change the settings of groups with abuse or postmaster email addresses. You can only add or remove members and subscribe or unsubscribe to email from these groups.

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