Each Gmail account is intended and designed for use by an individual user. If multiple users in your organization frequently access the same account from various locations, they may reach an account threshold. They might see a challenge or question, or their account may be temporarily locked down.
Create a shared mailbox group
With the user-managed groups service, you can use groups to create "shared mailboxes" for your users. With a shared mailbox group, users can send and reply to messages using the group's email address rather than their own addresses.
If you're interested in using G Suite as a CRM solution, please visit the Enterprise Solutions Gallery for a list of Google Cloud Professional partners and other third parties.