Google Workspace accounts are intended for use by a one person. If multiple people in your organization frequently access the same Google Workspace Gmail account by sharing the username and password:
- They might reach an account threshold
- They might see a challenge or question
- The account might be temporarily locked
If users in your organization need to share an inbox, or need to manage Gmail accounts for other users, we recommend one of the solutions described below.
Create a collaborative inbox with Groups
The user-managed groups service lets you use Google Groups to create a collaborative inbox for your users. With a collaborative inbox, users can view, search, send, and reply to messages using the group's email address instead of their own addresses.
Set up mail delegation
Your users can grant access to their Gmail account by adding a delegate. The delegated person can read, send, and delete messages for the account owner.
Use Google Workspace as a CRM system
To use Google Workspace as a CRM solution, visit the Google Workspace Marketplace to get a list of Google Cloud professional partners and other third parties.