Google Apps user account status

Status indicates what a user can or can’t manage in a Google Apps account. Users can have standard or suspended accounts, or be granted administrative privileges.

To see the status of any users:

  1. Sign in to the Google Admin console.
  2. From the dashboard, click Users.
  3. If your users are grouped in organizational units, select the organizational unit to which they belong.
    You might need to click filter to see organizational units.
  4. Locate the user in the list and click their name to open their account page.
  5. The account status is shown next to the user's name.

One of the five following statuses may be listed:

Be sure to have at least one Super Administrator at all times. Only a Super Administrator has full account access and can contact our technical Support.
  • Active

    Existing, currently active users. See the "Gmail" reference under "Suspended" for an exception to the Active status.

    Note: Active users include users that exist in the domain that have either a Google Apps for Work license assigned to them; a license for a non-add-on product of Google Apps, such as Google Apps Message Security or Vault for Former Employees (unlike add-on products such as Google Vault or Google Storage), assigned to them; or no license assigned to them.
  • Newly created

    Any user that has never logged in to their account. Automatically applied to accounts you've just set up.

  • Suspended

    Users with an account that has been temporarily disabled by an administrator. Administrators can suspend a user account without deleting the domain profile or associated information, like documents and presentations. Suspended users cannot sign in until an administrator has restored the suspended user account.

  • Active but suspended from Gmail

    Gmail users that have been automatically suspended from that service only for violating any of its stated resource limits. In these cases, the users' status still appears as Active since they may still use other Google Apps and services. See Reset a Gmail suspension to determine if this user can be re-enabled immediately. See Policies for these limitations and Gmail best practices for avoiding them.

  • Abusive

    Users that violate the Terms of Service are automatically suspended and marked Abusive by our systems. Administrators can contact Support for more information.

  • Administrator

    A user with administrator status can manage other users’ access to Google Apps or perform actions that affect the setup of your organization's Google Apps account. Administrators have limited access to the Google Admin console and administrative APIs.

  • Super Administrator

    A super administrator can perform all administrative actions and have full access to all users’ calendars and calendar event details. Super administrators have complete access to the Google Admin console and APIs.

Change users’ account status

Any user can be assigned administrator privileges. A Google Apps account administrator can grant administrative or super administrator privileges to other users. Administrators can also suspend users or re-enable suspended users.

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