Delete a user from your organization

This page is for G Suite administrators who manage user accounts for a company, school, or other group, or for Cloud Identity administrators. If you want to delete your own personal Google Account, go here instead.

When a user leaves your organization, you can delete their account. If you're a super admin, you can transfer files and data owned by the user. Files that the user doesn't own are not affected. If you don't transfer the content to another user, the content is deleted.

You can delete one or more users at a time.

New update being released: These instructions describe an updated version of this feature, which is currently rolling out to customers. If your organization’s account doesn’t yet have this update, your interface will appear slightly different.

 

If you delete a user

If you delete a user, they can't access any of your organization’s G Suite services, and their data is deleted.

The following data is deleted

  • G Suite data—All file types (except files in shared drives), Gmail, and calendar data (except for shared calendars).
  • Sites pages—Except for pages created by the user in classic Sites. As an admin, you can delete the classic Sites pages. See Edit classic Sites at your domain.
  • Google Play—The user's Google Play developer account. You can transfer some apps to another developer account. For details, see Transfer apps to a different developer account.
  • Brand Account assets—Any assets owned solely by one user, such as YouTube channels. If there are other owners, the assets are transferred to another owner’s G Suite account. If the user is the sole owner, consider choosing a new owner before you delete the user. For details, see Manage your Brand Account.
  • YouTube videos and other non-core services content—Content in the user's non-core services, such as YouTube videos and Blogger blogs.
  • Cloud Identity—All data for that user.
  • Data Studio—All reports and data sources owned by that user.

These services are also affected

  • Google Groups—The user doesn't have access to the service, but any groups they created are not deleted, even if they were the only member.
  • Google Cloud Platform (GCP)—The user can't access GCP resources. The user's Identity and Access Management (IAM) policy bindings remain on the associated resources for up to 30 days. If the user isn't a member of a GCP organization, any projects become orphaned. For details, see Suspended vs orphaned Project resources.
  • Classroom—If you delete a G Suite for Education account, the teacher or student can’t access Classroom or Drive.
  • Google Vault—If your organization uses this service, any retention rules or holds placed on the user's data no longer apply. Data can be purged immediately, and it can’t be recovered even if you restore the user within 20 days. User data in Vault exports remains available for download until the export package expires. See Google Vault FAQ.

The user's email address is removed

You can reuse the deleted user's email address after their account is completely deleted from G Suite. The deletion process can take from several hours to a maximum of 24 hours.

Data can be exported or transferred

For more information on how to export or transfer ownership of user data in the products listed above, see Before you delete a user (below). You must wait until the user's account is completely deleted from G Suite before you can reuse the user’s G Suite license. The deletion process can take from several hours to a maximum of 24 hours.

You can reuse the user's license

If you have an Annual billing plan, you can assign the deleted user's license to another user. However, you must wait until the user's account is completely deleted from G Suite before you can reuse the user’s G Suite license. The deletion process can take from several hours to a maximum of 24 hours.

Annual plan billing isn't affected

If you have an Annual billing plan, deleting an account doesn't reduce the number of licenses you've have and doesn't affect your billing.

Before you delete a user

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Make sure you really want to delete them
  • Review If you delete a user (above).
  • If you’re trying to resolve a conflicting account, don't delete the account to address the problem. If that person uses G Suite services for email, calendars, and other services, they’ll lose data and access to services when you delete their account. Instead, go to About conflicting accounts.
  • If you want to change the username of a team member, you don't need to delete their account. You can create an alias—a nickname—for that user. Then, they can have an email address using that name. Go to Rename a user or change a user's email address.
  • If you want to temporarily temporarily block a user's access to your organization's Google services, you can suspend the account instead. Go to Suspend a user temporarily.
Transfer their email

If you want to transfer a user's email to another account, do it before deleting the account. If you don’t, all their email will be deleted and can't be retrieved. For details, see Migrate email to G Suite with the data migration service.

Transfer important files and data

You can only transfer files and data owned by the user. Whoever you transfer the data to becomes the new owner. Files that the user doesn't own aren't affected. Content that's not transferred to another user is deleted. Google Drive files are deleted after 20 days. You have options for transferring files either during the user deletion process or before you delete the user. 

During the user deletion process:

  • If you're a super admin, you can transfer the files to another user. See Delete a user.
  • You can include files that aren't shared with anyone. However, even if you don't select this option, unshared files might be transferred if they’re in a shared folder.
  • Files in shared drives aren't transferred. These files are owned by your organization, not individual users. Learn more about shared drives.

Before a user is deleted:

Transfer shared calendars

The user's primary calendar is deleted after 20 days. Any shared calendars aren't deleted. To transfer ownership of shared calendars, give another user permission to make changes and manage sharing on the shared calendar. See Share your calendar with someone.

Set up an autoreply and forward emails from their email address
  1. Sign in to the Google Admin console and follow the steps to Reset the user’s password.
  2. Sign in as that user.
  3. In Gmail, forward their messages. See Automatically forward Gmail messages to another account.
  4. Set up an autoreply message. See Out of Office or vacation reply.

For example, in the subject line, you could enter "Address outdated, but your email was received and forwarded to your new contact."

Check if you have business email powered by G Suite

See Signed up for business email powered by G Suite?.

Warning: If you delete the account of someone who signed up for business email powered by G Suite with a personal Gmail account, the deleted user’s access to the personal account is removed. If that user purchased a domain for the account through Google Domains, you can no longer manage the domain either. To retain access, transfer the domain to a different Google Domains account.

Transfer ownership of a class

If you’re deleting a teacher in Classroom, you can transfer their classes to other teachers. For details, see Transfer ownership of a class.

Transfer their Data Studio assets

If the user created reports and data sources in Data Studio, you can transfer assets to another user.

Delete one or more users

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. (Optional) To delete a single user:
    1. In the Users list, find the user. For details, see find a user account.
    2. Point to the user you want to delete and click More and then Delete user.

  4. (Optional) To delete multiple users:
    1. From the Users list, check the box next to each user that you want to delete.
    2. At the top of the page, click More and then Delete selected users.

      Select the user or users to delete; then click the delete icon.

      Tip: If all users belong to the same organizational unit, select it on the left to find the users more easily.

  5. If you’re a delegated admin (not a super admin), check the boxes to confirm that you understand the impact of deleting the account.
  6. (Optional, for super admins only) To transfer ownership of user content:
    1. (New version only) Make sure Transfer ownership of this user's data to another user is selected.
    2. Check the boxes next to each option you want.
    3. In the New owner's name or Transfer to box, enter the first few characters of the user's name or email address that you want to transfer the files to. When you see the account you want, select it.
  7. (Optional - New version only) If you don't want to transfer the user's data, select Don't transfer data.
  8. Click Delete User or Delete Users.

When the data is transferred and the account deleted, an email is sent to the contacts you set up in Company profile and then Profile and then Contact information.

Restore a deleted user

You can restore a recently deleted account for up to 20 days only. See Restore a recently deleted user.

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