Track message delivery with Email Log Search

This feature is available with the G Suite Enterprise, Enterprise for Education, Business, or Basic editions. Compare editions

Track email messages sent and received by users in your domain over the past 30 days using Email Log Search. You can track all emails or search for a specific email address or message ID. You can download the search results to a CSV file or open them in Google Sheets for easy viewing.

The Email Log Search tool isn't available to resellers accessing a resold domain Admin console using the reseller console.

Search for messages

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Reportsand thenAuditand thenEmail log search.
  3. Select a date range using the drop-down list or specify a range using the calendar. The range is limited to the previous 30 days.

    Note: To search for messages older than 30 days, you need to include Recipient and Message ID, the only available search fields. You can’t access message delivery history, only Post-delivery message details.

  4. (Optional) If you specify a date range and also want to specify a time range, enter a different start and end time for the date range. The times shown represent the time zone of the computer you're using to sign in to the Admin console and run the reports.
  5. (Optional) Enter search criteria in any of the following fields:
    • Sender—Enter all or part of the sender's email address or 'Return-Path' address. You can locate a sender's Return-Path address in the email message header from the sender. If you're searching for an exact match, enter the complete email address and enclose it in quotes, for example, “john@altostrat.com”.

      Note: When searching for an email sent to a group email address, search by message ID. Searching with the group address as the recipient will not show the delivery to individual group members.

    • Recipient—Enter the recipient's complete or partial email address.
    • Sender IP or Recipient IP—Enter the exact sender or recipient IP address or the request will fail.

      Note: When you search with Sender IP, the results can show a Google outbound IP instead of the public outbound IP for your domain. This is because mail using Gmail's web interface go to Gmail servers for delivery and thus show the Google outbound IP as the sending IP.

    • Subject—Enter an email subject line or part of a subject line. The subject line of an email must contain the exact text (case-insensitive) you enter for the message to be returned. This isn’t available for all accounts.
    • Message ID—Enter the unique message identifier located in the message header. If you also specify a date and time range, note that message ID overrides date and time range and will return a message found outside the range.

      See Message headers for instructions on how to find the message ID for different mail providers.

  6. Click Search. You should see search results within a minute or two. In some cases, it might be up to an hour.
    • Search results are limited to 1000 messages.
    • For multi-page results, use the arrows at the top or bottom of the message list to change pages.
    • Click a subject or message ID to see message details, including delivery path and status. View Email Log Search result details.

Download search results

The data you download includes delivery steps and status for all messages returned in your search. Click Download "" to download your search results as a CSV file or export them to Google Sheets.

  • You only see Download "" if the results return exportable data.
  • The CSV file or spreadsheet shows the delivery steps for each message in your search results. Your CSV file or spreadsheet will have many more lines of data than the actual number of search results.
  • Data in the CSV file or spreadsheet is limited to 1000 messages (identical to search result limits).
  • Post-delivery message details are not available in the CSV file.
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