Legitimate mail to a group is marked as spam

This page is for administrators. To manage groups for your own account, visit Google Groups help. Requires turning on Groups for Business

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Sometimes, Google Groups might mark legitimate messages as spam and send them to the moderation queue. To avoid delivery issues, you can relax a group's spam controls to allow delivery of suspected spam.

Note: To limit the worst spam, messages marked as high-confidence spam are always rejected even if you relax the group’s spam controls.

Relax a group’s spam controls

To relax a group's spam controls to allow delivery of suspected spam:

1. Sign in to Google Groups.
2. Click the name of a group.
3. On the left, click Group settingsPosting policies.
4. Under Spam message handling, select Post suspicious messages to the group.
5. Click Save changes.

Related topics

• Prevent mail to Gmail users from being blocked or sent to spam

Still need help?

Contact Google Workspace support.