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Turn imports from webmail hosts on or off

As an administrator, you can let your users import email and contacts from non-Google webmail accounts, such as Yahoo!, Hotmail, or AOL. First, you must turn on this feature in your Google Admin console. After that, users have an extra setting in the Accounts tab in Gmail settings.

You can only turn this feature on or off for all users in your account. You can't customize this setting for a child organizational unit.

Turn on importing from other webmail hosts

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in

  2. In the Admin console, go to Menu and then Appsand thenGoogle Workspaceand thenGmailand thenSetup.
  3. In the User email uploads section, check the Show users the option to import mail and contacts from Yahoo!, Hotmail, AOL, or other webmail or POP3 accounts from the Gmail settings page box.

    Tip: If you can't find the Setup section, select your account's parent organization under Organizations at the top of the page. This feature isn't available when a child organizational unit is selected.

  4. Click Save.

    Changes can take up to 24 hours but typically happen more quickly. Learn more

  5. Your users need to start the import process.

    Tell them to follow the steps in Get only old messages.

Turn off importing from other webmail hosts

To turn off importing from other webmail hosts, uncheck the box in the User email uploads section in step 3 above and save your changes.

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