Search
Clear search
Close search
Google apps
Main menu

Google Apps is now G Suite. Same service, new name. More about the name change.

Fix a payment failure

If a payment for G Suite fails, you need to find out why and then fix the problem.

Step 1: Find out why your payment failed

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Billing.
  3. Next to the subscription, click More More and then Access billing account.
  4. Under How you pay, look for the alert that describes the reason for your payment failure. Then follow the correct steps to fix the problem:

    Important: You will see other alerts at the top of the Billing page and the Payments page. Be sure to check the alert under How you pay to determine your specific payment problem.

Step 2: Fix your payment problem

Payment declined

In some cases, your payment method is active and working, but there is a temporary problem such as insufficient funds for a credit card or bank account. In these cases, after you resolve the issue with your bank or credit card company, you can continue using the same payment method to pay for your G Suite services.

If you can’t fix a declined payment method, you can add a new primary payment method.

  1. Click Pay Now in the alert at the top of the Payments page. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.
  2. On the Make a payment screen, click Make a payment.
  3. If the payment is successful, click Confirm and then Got It.

    If the payment is unsuccessful, check out these issues that can cause temporary payment failure, try to correct the problem, and try steps 1-2 again.

    Alternatively, if you can’t fix the problem, you can add a new primary payment method:

    • On the Make a payment screen, click the Down arrow Down Arrow to the right of the currently displayed payment method and select Add new credit or debit card or Add a bank account. Depending on your country, you might only have 1 option.
    • Enter your account or card information.
    • If the Verify button appears, click it (required for some countries).
    • Click Make a Payment.
    • Click Confirm and then Got It.
    • Although you’ve just made a payment with your new card or bank account, we’ll still try to charge your existing primary payment method for automatic payments in the future. To avoid another payment failure, you need to make this new payment method your primary payment method: Under How you pay, click Manage Payment Methods. Click None next to the new payment method and select Primary. We’ll charge this payment method for automatic payments moving forward.
    • (Optional) If you added a bank account as your primary payment method, it might take a few days for your payment to go through. To avoid service interruption or resume suspended service, we recommend that you make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.
Expired

Follow these steps to update an expired credit card that is your primary payment method.

If you’re updating an expired credit card that isn’t your primary payment method, follow the steps in Update an expiring credit card instead.

  1. Click Pay Now in the alert at the top of the Payments page. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.
  2. On the Make a payment screen, update the card expiration date and verification code (CVC).
  3. Click Make a payment.
  4. Click Confirm and then Got It.
The account is closed

If your bank or credit card company closes the account you use as your primary payment method, you need to add a new one to continue paying for G Suite services. For example, if your card is reported as lost or stolen, the card issuer reports your account as closed, and you need to add a new primary payment method.

  1. Click Pay Now in the alert at the top of the Payments page. If multiple alerts appear, click the Down arrow Down Arrow to view the specific alert.
  2. On the Make a payment screen, click Add new credit or debit card or Add a bank account. Depending on your country, you might only have 1 option. What payment options are available in my country?
  3. Enter your account or card information.
  4. If the Verify button appears, click it (required for some countries).
  5. Click Make a Payment.
  6. Click Confirm and then Got It.
  7. Although you’ve just made a payment with your new card or bank account, we’ll still try to charge your existing primary payment method for automatic payments in the future. To avoid another payment failure, you need to make this new payment method your primary payment method: Under How you pay, click Manage Payment Methods. Click None next to the new payment method and select Primary. We’ll charge this payment method for automatic payments moving forward.
  8. (Optional) If you added a bank account as your primary payment method, it might take a few days for your payment to go through. To avoid service interruption or resume suspended service, we recommend that you make a manual payment using a credit card. However, make sure you don’t select the credit card as your primary payment method.

Still having problems?

Get troubleshooting help for fixing a failed payment.

Was this article helpful?
How can we improve it?
Sign in to your account

Get account-specific help by signing in with your G Suite account email address, or learn how to get started with G Suite.