Sync all contact data to your mobile device

When you use Contacts with a work or school account, some of your contact data might not sync automatically to your mobile device.

Currently, only information in the Global Address List of your domain syncs to your mobile device. This includes only names and email addresses. 

Additional information stored in Domain Profile such as phone, titles, location, and other fields don’t sync. If some of this information is visible, it has been manually entered. 

To sync missing data from your company directory or from other sources (such as a contact’s Google+ profile, for example), you can use a third-party application at the G Suite Marketplace.

See what isn’t syncing to mobile

The contact information that’s automatically synced to your phone depends on your device’s operating system and version. 

You can check what information is synced by accessing Contacts from your computer (not your mobile device). 

Note: Secure Socket Layer (SSL) connections must be turned on by your organization’s administrator. If it isn’t, you won’t be able to see what information is being synced from Contacts. To see your contact data:

  1. On your computer, open Contacts.
  2. Click the contact name to open their details.
  3. Hover over a detail, such as their phone number or birthday. Then look at the icon to the right.

    The Domain directory Domain directory or the Google+ Google plus icons highlight information that’s coming from an outside source. This information doesn’t automatically sync to your mobile device.

Sync all contact details to your mobile device

Your organization’s administrator can use third-party apps from the G Suite Marketplace to sync contact details that aren’t being automatically synced. You can also download apps to your phone. 

Here are some ways to sync all contact data to your device, by operating system and version.

Mobile device type and OS Recommended Contacts App or Solution
Android 5.0 Lollipop and later Contacts app by Google
Apple iOS®

For details, see Get G Suite mail, calendar and contacts on iOS

Other platforms

BlackBerry® 10
Windows Phone

Note: The Contacts app by Google is the default application on Nexus/Pixel devices. It's available for all Android 5.0 Lollipop and later devices. The Contacts app by Google is recommended, but some device manufacturers use their own contacts applications. If you have problems syncing contacts using a third-party Contacts application, please contact the device manufacturer.

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