Age requirements for Google+

Your users must meet minimum age requirements to use Google+. If a user who's attempting to sign up for Google+ enters a birthday that indicates he or she doesn't meet the age requirements for Google+, the user's entire G Suite account—including Gmail and other services—will be disabled. The user won't be able to sign in to his or her G Suite account.

In case the user entered an incorrect birthday, Google provides a 30-day grace period during which the administrator can confirm that the user made an error and submit the correct birthday. After the grace period, a user's suspended account will be permanently deleted.

If you have the legacy free edition of G Suite, upgrade to G Suite Basic to get this feature. 

If you don’t have access to the administrator feature—or if users want to do this themselves—see the Google Account and Age Requirements FAQ to learn how users who meet minimum age requirements can correct their date of birth. Note that users under 17 can only correct their age with the assistance of a parent or guardian provided they meet the minimum age requirements, and they can only do so for 30 days before their account is deleted.

To correct a user’s age and recover a suspended account:

  1. Verify the user’s actual birthday to see if the user made an error. If so, continue with these steps.
  2. Sign in to the Google Admin console.
  3. Find the user’s account and open it.
  4. In the suspension warning message that appears at top, click Update user's birthday.
  5. Enter the user's correct birthday and check the box to verify the new date.
  6. Click Submit.

    The account suspension is lifted and the user's access to G Suite services is restored.

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