Run a remediation to retry errors in an export
If any data is missing from the export, it's listed in your export report as an error. You can correct errors by running a remediation. This means the Data Export tool starts another export process to export only the missing data.
You can run remediations for 20 days after an initial export is complete.
Remediation is not available for continuous exports. The Data Export tool will retry the export during the next scheduled run.
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Sign in with an administrator account to the Google Admin console.
If you aren’t using an administrator account, you can’t access the Admin console.
- Select a data export and click Actions
Remediate.
- When the remediation process is complete, super admins in your organization will get an email notification.
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The remediated data is added to a new archive.
- Review the remediated export.
- If there are still export errors after the remediation process, retry the export again. You are limited to three remediation attempts for each export.
If you are using a Google-provided Cloud Storage bucket, exported data will still be deleted 60 days from the beginning of the export. Remediation does not refresh the data deletion timeline.
What's included in a remediated archive
A remediated archive can include the following data:
- Data that was missing because a temporary error occurred—for example, an image wasn't included in a document during export processing.
- Data a user lost access to between an admin's export attempts—for example, because their license was downgraded.
A remediated archive doesn't include the following data:
- Data that was missing because of a permanent failure—for example, the user deleted or changed ownership of a document before the export process started or in between export attempts.
- Data that was previously exported, with an exception for items that are only partially exported—for example, if a document is missing an image or comment, the Data Export tool attempts to export the entire item again.
