What is Google Apps Sync?
Google Apps Sync for Microsoft Outlook® (GASMO) is a plugin for Outlook 2003, 2007, 2010, or 2013 that lets you use Outlook to manage your Google Apps mail, calendar, and contacts—along with your Outlook notes, tasks, and journal entries. Google Apps Sync seamlessly syncs mail, calendar events, contacts, notes, and tasks between your Google profile in Outlook and your Google Apps account in the cloud. As a result, you can access this same information at any time, from any device where you use Google Apps.
Note: When you install Google Apps Sync, you also have the option to migrate your mail, calendar, contacts, and other data from your old Outlook profile. However, if all you want to do is migrate data (that is, you don't plan to keep working in Outlook afterwards), use Google Apps Migration for Microsoft® Outlook, instead.
FAQWhen should I use Google Apps Sync?
If you've recently switched to Google Apps from Microsoft Exchange or some other Outlook service, GASMO can help out while you make the transition.
All of your Google Apps mail, calendar events, and contacts, as well as your Outlook notes and tasks are synced. For details, see What's synchronized between Outlook and Google Apps?
Data that isn't supported by Google Apps or is otherwise incompatible. This includes Outlook journal entries, follow-up flags, distribution lists, rich formatting in contacts, and more. You can continue to use these features in Outlook, and in some cases you can use equivalent features in Google Apps. But the data isn't synchronized back and forth. For a complete list of features that aren't synchronized, see What's synchronized between Outlook and Google Apps?
For a comprehensive list of unsupported Outlook features, see What's synchronized between Outlook and Google Apps?
Note, however, that if all you want to do is import data to Google Apps—that is, you don't plan to keep working in Outlook afterwards—use Google Apps Migration for Microsoft Outlook instead of installing Google Apps Sync.
Email messages, folders, calendar events, contacts, tasks, notes, journal entries, and more. A few things that don't get imported to Outlook include public folders, category assignments for mail messages, mail signatures, and rules. Note that while journal entries import to Outlook, they don't import to your Google Apps account in the cloud. For details, see What's synchronized between Outlook and Google Apps?
No. When importing from an Exchange profile, Google Apps Sync takes a snapshot of the profile's current data only and imports just that. Once the import is complete, no new email, calendar events, or other data received on the Exchange server will import or synchronize with your Google Apps account in the cloud. To sync email continuously between an Exchange server and Google Apps, your administrator must set up dual delivery.
Most plugins should continue to function as usual. Some plugins, however, are disabled during the installation process due to incompatibility with Google Apps Sync. These plug-ins include:
- Acrobat PDF Maker Toolbar
(registry key: HKLM\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook)
- Outlook Change Notifier
(registry key: HKLM \SOFTWARE\Microsoft\Office\Outlook\AddinsOutlookChangeNotifier.Connect)
We also recommend disabling any anti-virus plug-ins, as they can often lead to inconsistent syncing behavior.
No, GASMO isn't supported for the Mac. Microsoft Outlook for Mac doesn't support the Messaging Application Programming Interface (MAPI), which is required for Google Apps Sync to communicate with Outlook. This Outlook limitation makes a Mac-compatible version of Google Apps Sync infeasible.
Our SLA applies specifically to our services. Client software is a fundamentally different support problem because of the widely divergent desktop environments it runs on. However, we will respond to support requests in the same manner that we do with our hosted services.
With the default Outlook settings, they should. If the original settings have been modified, restore the following defaults:
- In Outlook, click Tools > Options.
- On the Preferences tab, under E-mail, click E-mail Options.
- Select the check box for Save copies of messages in Sent Items folder.
For a list of known issues about the current release of Google Apps Sync, go to Known Issues and look under Email Clients and Mobile Devices.