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Find reports in the Moderation Tool

This article is for administrators who manage their organization's Google Workspace or Cloud Identity account.

With the Moderation Tool Google Workspace you can review and act on content intercepted or reported in Workspace applications, such as Chat and Gmail. You can also provide access to the tool for other authorized users in your organization. This allows you to moderate harmful, inappropriate, or sensitive messages in your organization, and enforce communication guidelines.

To learn more read, About the Content Moderation Tool.

Open the Moderation Tool Chat tab

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. In the Admin console, go to Menu and then Appsand thenGoogle Workspaceand thenModeration.

  3. Click Chat.

Click on a row to open the report and take action.

Finding reports in the Moderation Tool

From the Moderation Tool menu’s Chat tab, you will see a list of reports made in Chat. The report window shows all reports made in your organization and shows the following:

  • Last reported time: Time of the latest report for a message from the most recent onward.
  • Reports: The number of reports a message has received.
  • Reported message: The text of the reported message.
  • Message sender: The account that made the reported message.
  • Message sent date: The date the message was posted.
  • Status: The status of the report, either Active or Resolved.

You can filter for specific reports using the filter bar. At the top of the page, click the filter bar and choose the parameter to filter by. Options include:

  • Status: Filter by active or resolved reports.
  • Reporting category: Filter by the category of the report. Category filters include:
    • Harassment
    • Discrimination
    • Explicit content
    • Spam
    • Confidential information
    • Sensitive information
    • Other
  • Conversation ID: Filter by conversation ID.

Reporting form content

On the right, click View details to show the report side panel, you may need to scroll horizontally to find the button. You can close the report by clicking Close or off of the side panel. You can review reports sequentially by clicking Previous and Next.

You can also take action on reports from this panel. For more information, read Take action on reported Chat content.

Conversation details

This window contains the context of the report. Clicking on the tab in the top-right corner reveals:

  • Name (spaces)
  • Conversation type
  • Conversation ID
  • Member count*
  • Allows external members
  • History
  • Space manager (spaces)
  • Description (spaces)
  • Guidelines (spaces)
*Only includes individual members, not members of groups included in spaces.

Reported message

The reported message. Clicking show more on the bottom of the tab reveals further context surrounding the message, including:

  • The reported message, highlighted in yellow
  • Previously edited versions of the message
  • Previous messages in the conversation
  • The names of the users in the conversation
  • When messages were posted
  • Edits of updated reported messages
  • If the message was deleted, edited, or reported.

Reports for this message

Note: Resolved reports remain in the tool for 180 days.

Each report includes information on:

  • Reported time: The time the message was reported.
  • Reporter: The ID of the user who made the report.
  • Reporter comment: Comments made by the reporter, if any.
  • Status: The status of the report. Reports can be Active or Resolved.
  • Moderator comment: Comments made by a Moderation Tool moderator.
  • Time resolved: The time the report was resolved by a Moderation Tool moderator.
Moderator: The Moderation Tool moderator who worked on the report.

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