View your organization's mobile devices
This feature is not available in the legacy free edition of Google Apps.
On the Mobile devices page, you can search and view all activated Android and Google Sync mobile devices in your domain.
To access the Mobile devices page:
- Sign in to your Google Admin console.
- Click Device management > Mobile devices.
Android devices need to have the Device Policy app installed and enabled for them to show up in this page. If your organization has many devices activated, the view is paginated, and you can search for specific users and devices, as well as sort different columns, for different views of your mobile fleet. For searching tips, see Search for Mobile Devices. For more information about managing devices, see this video on mobile management.
Using the Mobile devices page
When you hover over a device, a hovercard appears with more details on the device, including Name, Email, Device ID, Hardware ID, First Sync, and Last Sync. You can sort devices by Model, OS, Type, Last Sync, and Status. On the hovercard, you can also Block, Remote Wipe, Wipe account, Delete, Show audit events, and View Details. Learn more about the differences between Remote Wipe and Wipe account. Use Show audit events to view the Mobile devices audit log.
The Device ID for iOS 7 devices is reported in the format Appl+serial number. For example, ApplFJ6KJ6JLF52.
For iOS 8+ devices, the device ID is the same as the Exchange ID, which is located under Settings > Mail, Contacts, Calendars > Add Account > Exchange > Exchange Device ID on your users' device.
In the Status column, you can also see if the device is being remotely wiped, Blocked, or Approved. A Blocked device still shows up on the Mobile devices page, but the user can't access their Google Apps data (mail, calendar, and contacts) from that device. If you block a user with this setting, the user can still access their mail, calendar, and contacts from a desktop computer or mobile browser. To disable a user's access to their Google Apps data from any device (mobile or desktop computer) see Suspend users.
Known issue: If a user's device doesn't satisfy the policies set on the Device management settings page, their device will not sync. It can take up to 24 hours for their device to stop syncing. The device's status on the Mobile devices page remains unchanged, unless an administrator changes it.
Clicking View Details on the hovercard takes you to the user's General information page. On this page you can view information about the user's device or click the Show audit events button to view the Mobile devices audit log. The following information is only available for users' devices with Google Apps Device Policy 6.34 and higher installed: Adb, Unknown Sources, Developer Options, Work Profile, and Accounts Domain.
If you've checked Enable application auditing on the Device management settings page for Android devices, under Applications you can see what mobile apps your user has installed on their device which access their Google Apps data. Google Sync devices like iOS and Windows Phones will not display applications.Search for Mobile Devices
From the search box on the Mobile devices page, you can search for devices being used in your domain by user name, email, and type of device.
Sorting: Click the heading of a column to sort by different criteria. Click the heading again to reverse the sort order. Note: Sorting the Status column groups the devices by status, but the order is not alphabetical.
Export All: The Export All button to the right of the search box allows you to export a csv file of all of the devices synced to your domain with the following information: Device ID, Name, Email, Model, OS Type, User Agent, Type, Last Sync, First Sync, and Status. If you have many devices in your domain, exporting data can be slow. Please be patient.
Running basic searches: To run a mobile device search, enter your query in the search field near the top of the screen, and then click Search.
Enter each search term as a single word with no spaces, or enter several words in quotes for exact phrases. Typing words and phrases into the search box searches all fields.
Searches are case insensitive, and punctuation is generally treated as white space within a search. For example, running a search for firstname.lastname@example.org is the same as entering the words "admin yourdomain com".
To Search within a specific field: enter an operator followed by an argument. For example, user:joesabia. You can use single words or quoted lists of words as an argument when running an operator query.
Follow these guidelines for how to search for specific device information:
|Syntax||Searches for ...||Example searches||Global search|
|apps:app||Apps on users' Android devices if application auditing is turned on||apps:Calendar
|carrier:string||Name of the mobile operator of the given device||carrier:Airtel||No|
|compromised_status:string||Compromised device status||compromised_status:compromised compromised_status:uncompromised compromised_status:unknown||No|
|default_language:string||Language settings on the device||default_language:English||No|
|email:address||The email address (as a phrase)||email:email@example.com matches firstname.lastname@example.org and email@example.com||Yes|
|id:string||The given device serial number, case-insensitive||id:12345ABCDEFXYZ||Yes|
|imei:string||The IMEI number of the device||imei:353020051574987||Yes|
|mac_address:string||The WiFi MAC address of the device||mac_address:30:85:a9:59:d5:ed||Yes|
|meid:string||The MEID number of the device (only for CDMA devices)||meid:A0954742789012||Yes|
|model:name||Name of the model of the device||model:nexus s||Yes|
|name:words||The given words in user names||name:joe matches name Joe Sabia but not Joel Ortiz
name:Joe Sabia matches name Joe Sabia and Joe Sabia Daniels but not Joey Sabia or Joe The Pun Champ Sabia
|os:name||Name of the mobile operating system||os:Android
|privilege:string||Android devices that have a work profile set up||privilege:device_owner are corporate-owned devices configured to recognize the company as the device owner
privilege:profile_owner are users’ personal devices configured with managed work profiles that are separate from their personal space
privilege:device_admin are users’ personal devices configured with managed accounts within their personal space
|register:time_range||Devices that were registered in the given time range||register:2011-03-23
|serial:string||The device’s serial number||serial:015d3fb66e241807||Yes|
|status:status||Devices with the given status in their provisioning with Google Apps||Supported values: pending, approved, blocked, wiping, wiped, unprovisioned, unknown||No|
|sync:time_range||Devices whose last policy sync was in the given time range||sync:2011-03-23
|type:string||The type of device||type:android
What is Global Search?
It’s a free form search. For example, if you search for the serial number with “serial:” operator or without “serial:” operator the results will be similar.
The time range in the above operators can have the following forms:
|Form||Searches ...||Example searches|
|datetime||Exactly on the given date or time||2011-03-23
|datetime..datetime||Within (inclusive) the given interval of date or time||2011-03-23..2011-04-26|
|datetime..||On or after the given date or time||2011-04-26T14:23:05..|
|..datetime||On or before the given date or time||..2011-04-26T14:23:05|