View your organization's mobile devices

This feature is not available in the legacy free edition of Google Apps.

On the Mobile devices page, you can search and view all activated Android and Google Sync mobile devices in your domain.

To access the Mobile devices page:

  1. Sign in to your Google Admin console.
  2. Click Device management > Mobile devices.

Android devices need to have the Device Policy app installed and enabled for them to show up in this page. If your organization has many devices activated, the view is paginated, and you can search for specific users and devices, as well as sort different columns, for different views of your mobile fleet. For searching tips, see Search for Mobile Devices. For more information about managing devices, see this video on mobile management.

Android devices without the Device Policy app enabled on them or mobile phones connecting to Google Apps through only IMAP or POP will not show up on the Mobile devices page.

Using the Mobile devices page

When you hover over a device, a hovercard appears with more details on the device, including Name, Email, Device ID, Hardware ID, First Sync, and Last Sync. You can sort devices by Model, OS, Type, Last Sync, and Status. On the hovercard, you can also Block, Remote Wipe, Wipe account, Delete and View Details. Learn more about the differences between Remote Wipe and Wipe account.

The Device ID for iOS 7 devices is reported in the format Appl+serial number. For example, ApplFJ6KJ6JLF52.

For iOS 8+ devices, the device ID is the same as the Exchange ID, which is located under Settings > Mail, Contacts, Calendars > Add Account > Exchange > Exchange Device ID on your users' device.

In the Status column, you can also see if the device is being remotely wiped, Blocked, or Approved. A Blocked device still shows up on the Mobile devices page, but the user can't access their Google Apps data (mail, calendar, and contacts) from that device. If you block a user with this setting, the user can still access their mail, calendar, and contacts from a desktop computer or mobile browser. To disable access to a user's access their Google Apps data from any device (mobile or desktop computer) see Suspend users.

Known issue: If a user's device doesn't satisfy the policies set on the Device management settings page, their device will not sync. It can take up to 24 hours for their device to stop syncing. The device's status on the Mobile devices page remains unchanged, unless an administrator changes it.

Clicking View Details on the hovercard takes you to the user's General information page. On this page you can view information about the user's device. The following information is only available for users' devices with Google Apps Device Policy 6.34 and higher installed: Adb, Unknown Sources, Developer Options, Work Profile, and Accounts Domain.

If you've checked Enable application auditing on the Device management settings page for Android devices, under Applications you can see what mobile apps your user has installed on their device which access their Google Apps data. Google Sync devices like iOS and Windows Phones will not display applications.

Search for Mobile Devices

From the search box on the Mobile devices page, you can search for devices being used in your domain by user name, email, and type of device.

Sorting: Click the heading of a column to sort by different criteria. Click the heading again to reverse the sort order. Note: Sorting the Status column groups the devices by status, but the order is not alphabetical.

Export All: The Export All button to the right of the search box allows you to export a csv file of all of the devices synced to your domain with the following information: Device ID, Name, Email, Model, OS Type, User Agent, Type, Last Sync, First Sync, and Status. If you have many devices in your domain, exporting data can be slow. Please be patient.

Running basic searches: To run a mobile device search, enter your query in the search field near the top of the screen, and then click Search.

Enter each search term as a single word with no spaces, or enter several words in quotes for exact phrases. Typing words and phrases into the search box searches all fields.

Searches are case insensitive, and punctuation is generally treated as white space within a search. For example, running a search for is the same as entering the words "admin yourdomain com".

To Search within a specific field: enter an operator followed by an argument. For example, user:joesabia. You can use single words or quoted lists of words as an argument when running an operator query.

Follow these guidelines for how to search for specific device information:

Search Operators
Syntax Searches for ... Example searches Global search
apps:app Apps on users' Android devices if application auditing is turned on apps:Calendar
build_number:string Build number build_number:6.7.2_EDEM-18 No
carrier:string Name of the mobile operator of the given device carrier:Airtel No
compromised_status:string Compromised device status compromised_status:compromised compromised_status:uncompromised compromised_status:unknown No
default_language:string Language settings on the device default_language:English No
email:address The email address (as a phrase) matches and Yes
hid:string Hardware ID hid:A0000292789YD Yes
id:string The given device serial number, case-insensitive id:12345ABCDEFXYZ Yes
imei:string The IMEI number of the device imei:353020051574987 Yes
kernel_version:string Kernel version kernel_version:3.1.10-g1e42d16 No
mac_address:string The WiFi MAC address of the device mac_address:30:85:a9:59:d5:ed Yes
meid:string The MEID number of the device (only for CDMA devices) meid:A0954742789012 Yes
model:name Name of the model of the device model:nexus s Yes
name:words The given words in user names name:joe matches name Joe Sabia but not Joel Ortiz
name:Joe Sabia matches name Joe Sabia and Joe Sabia Daniels but not Joey Sabia or Joe The Pun Champ Sabia
os:name Name of the mobile operating system os:Android
os:ios 5
profile:string Android devices that have a work profile set up profile:company_owned are corporate-owned devices configured with Device Owner.
profile:byod_managed are users’ personal devices configured with managed work profiles.
profile:byod_personal are users’ personal devices configured with Device Administrator.
register:time_range Devices that were registered in the given time range register:2011-03-23
serial:string The device’s serial number serial:015d3fb66e241807 Yes
status:status Devices with the given status in their provisioning with Google Apps Supported values: pending, approved, blocked, wiping, wiped, unprovisioned, unknown. No
sync:time_range Devices whose last policy sync was in the given time range sync:2011-03-23
type:string The type of device type:android
What is Global Search?

It’s a free form search. For example, if you search for the serial number with “serial:” operator or without “serial:” operator the results will be similar.

Format of date/time

The time range in the above operators can have the following forms:

Form Searches ... Example searches
datetime Exactly on the given date or time 2011-03-23
datetime..datetime Within (inclusive) the given interval of date or time 2011-03-23..2011-04-26
datetime.. On or after the given date or time 2011-04-26T14:23:05..
..datetime On or before the given date or time ..2011-04-26T14:23:05

The date/time is a UTC specified using a simplified form of ISO 8601: YYYY-MM-DD or YYYY-MM-DDThh:mm:ss where the hour is in the range [0, 23] (24-hour system).

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