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Google Apps is now G Suite. Same service, new name. More about the name change.

G Suite for Education: Common Questions

Here is a list of commonly asked questions about G Suite for Education. For additional information, visit the G Suite for Education website.

General information

What is G Suite for Education?

Google is currently offering schools a hosted solution for their email, calendar, and chat through G Suite for Education, our integrated communication and collaboration solution. Additionally, you can complement the core suite to meet your users' needs, with access to several more Google services.

The core G Suite for Education suite is described in detail on our Education products page.

How much is G Suite for Education?

G Suite for Education is free. We plan to keep the core offering of G Suite for Education free. This offering includes user accounts for future incoming students. As you may know, Google was founded by a research project at Stanford University, and this is just one way we can give back to the educational community.

To see the available features included in G Suite for Education, visit the G Suite for Education homepage.

For more information, review our Terms of Service.

What other schools are using G Suite for Education?

See a list of some of the schools who use G Suite.

Why G Suite? How do I sign up for G Suite for Education?

To sign up for G Suite for Education, visit the sign-up page. You can sign up yourself or contact the Sales team for additional information.

Once you've signed up G Suite for Education, you can activate your services by verifying domain ownership. 

If you need help setting up your account or additional information:

How much storage do users get with G Suite for Education?

Each user has unlimited storage for Google Drive, Gmail, and Google Photos. (If you have 4 or fewer users in your organization, each user gets 1 TB of storage.)

What's the difference between G Suite for Education and G Suite Basic?

Here is a comparison chart of G Suite for Education vs. G Suite Basic:

  G Suite for Education G Suite Basic
Cost Free! Fee per user
Google Sites 100 GB 10 GB + 500 MB per number of paid users
Storage for Google Drive, Gmail, and Google Photos Unlimited 30 GB
Google Vault Also free! $5 add-on fee per user or included with upgrade to G Suite Business
Who qualifies for G Suite for Education?

To qualify for G Suite for Education, we require that organizations meet the following criteria:

  • K–12 or higher nonprofit educational institution, accredited by a generally accepted accreditation body

Who else can sign up for G Suite for Education?

If you are a church school or a research lab associated with an accredited school, you qualify for G Suite for Education. The easiest way is to sign up under a school's domain.

Who doesn't qualify for G Suite for Education?

  • Student, alumni, or parent groups
  • Religious organizations
  • Home schools
  • Government bodies 
Will there be advertisements with G Suite?

For all EDU domains, ads are turned off in G Suite for Education services and K–12 G Suite for Education users don't see ads when they use Google Search and are signed in to their G Suite for Education accounts.

What's the difference between G Suite for Education and G Suite for Nonprofits?

Here is a comparison chart of G Suite for Education and G Suite for Nonprofits:

  G Suite for Education G Suite for Nonprofits
Eligibility K–12 or higher nonprofit educational institution, accredited by a generally accepted accreditation body 501(c)3 or international equivalent
Cost Free
(includes Classroom)
Free
(doesn’t include Classroom)
Google Drive Free, unlimited storage Unavailable to Admins
Users can purchase at full price via Wallet
Google Vault Free, unlimited storage $5 add-on fee per user per year (minimum 100 licenses)
Availability World-wide Only in certain countries
What is the uptime for G Suite services?

With G Suite for Education, Gmail, Google Calendar, Google Talk, Google Drive, and Google Sites are guaranteed to be available at least 99.9% of the time, ensuring that users have access when they need it. The G Suite team is committed to providing your school with the best level of service. For more information, please see the G Suite Service Level Agreement.

Are non-profit organizations eligible for G Suite for Education?

Non-profit organizations can only apply for G Suite for Nonprofits. For more information, visit the Google for Nonprofits website.

Deployment

How many accounts can I get with G Suite? Do I need to delete inactive users?

The number of users you can have on G Suite for Education is practically limitless (as long as you aren't generating spam). You can request more Education accounts via the Admin console interface. In addition to that, we don't require you to delete inactive users.

What kind of scanning or indexing of user data is done on G Suite for Education accounts?

G Suite for Education services don't collect or use student data for advertising purposes or to create ad profiles.

Gmail for consumers and G Suite for Education users runs on the same infrastructure, which helps us deliver high performance, reliability, and security to all of our users. However, G Suite is a separate offering that provides additional security, administrative and archiving controls for education, work, and government customers.

Like many email providers, we do scanning in Gmail to keep our customers secure and to improve their product experience. In Gmail for G Suite for Education, this includes virus and spam protection, spell check, relevant search results and features like Priority Inbox and auto-detection of calendar events. Scanning to provide product features is done on all incoming emails and is 100% automated. We do NOT scan G Suite for Education emails for advertising purposes.

How do I train faculty and students how to use G Suite?

We offer many resources, such as Help Centers and online presentations in our G Suite Learning Center, to help you train your users to use G Suite. If you need additional training, visit our partners at the Enterprise Solutions Marketplace

How long does it take to deploy G Suite?

On average, it takes 6 weeks to deploy G Suite.

Can existing email data be migrated to G Suite?

Yes, we provide a range of email migration options to allow you to migrate your old email to G Suite.

Can my school's existing authentication system integrate with G Suite?

Yes, G Suite offers the SAML Single Sign-On (SSO) Service for G Suite to integrate with your authentication system. G Suite also offers an extensive code library for your reference while setting this up. 

How secure is G Suite?

Two of the most common questions regarding Google, in general, and G Suite specifically, are security and privacy. We take both topics very seriously and truly believe that our offerings are a great option for customers on both fronts.

Our business is built on our users' trust: trust in our ability to properly secure their data and our commitment to respect the privacy of the information they place in our systems by not giving that information to others or using it inappropriately.

For more information, see Your security and privacy in the Help Center and our Privacy Policy.

How do I monitor, filter, or archive mail with G Suite for Education?

G Suite for Education gives schools the ability to filter, monitor or archive mail using the advanced settings for Gmail.

Alternatively, you can implement your own monitoring, filtering, or archiving solution using an email gateway. This gateway allows your school to route all mail into and out of our system through your network and affords you the ability to monitor, filter, and archive in any way you see fit. Learn how to configure an inbound mail gateway.

If you don’t want to configure it yourself, we have a number of Marketplace partners who can offer this service. 

Can G Suite for Education be used in compliance with the Family Educational Rights and Privacy Act (FERPA)?

Yes. G Suite for Education core services comply with the Family Educational Rights and Privacy Act (FERPA) and our commitment to do so is included in our agreements. 

Can G Suite for Education be used in compliance with the Children's Online Privacy Protection Act (COPPA) of 1998?

Yes. We contractually require that schools using G Suite for Education get the parental consent required by COPPA. Our services can be used in compliance with COPPA as long as a school has parental consent. 

Is G Suite for Education available in Myanmar [Burma]?

Yes, G Suite for Education is available to educational institutions in Myanmar. To sign up, see Get started with G Suite for Education.

Important: You must sign up for G Suite for Education using an existing domain that you own. Domains cannot be purchased through the sign-up process. After you sign up, you have access to a free trial of G Suite Basic while your organization qualifications are under review. If your account is not approved for G Suite for Education, your account cannot be upgraded to G Suite Basic. The account will be suspended after the 30-day period, and you’ll need to move any email or data created during this period to a Google consumer service (such as Gmail) or another service.

What happens if I have a problem?

The G Suite Help Center is a great resource to troubleshoot any problems. If you cannot find the answer online, 24/7 phone, email, and chat support is available with your G Suite for Education account.

Note: Chat support is only available in English. If you're an administrator, sign in to your account and click Contact UsLearn more.

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