Request limits

Locked out of your account? Google Apps administrators can check the User list in the Google Apps Control Panel to find details on which limits you hit and when access will be restored. In some cases, a Google Apps for Business, Government or Education account administrator can reset the Gmail suspension.

To keep our systems healthy and your accounts safe, the number of server requests a Google Apps account can make at one time is limited. Reaching the limit triggers a safeguard, which temporarily suspends the account.

Causes

  • Using an outdated version of your mail client, or configuring the client to check for mail too often.
  • Sending files through file-sharing or file-storage software.
  • Using third party software or services that automatically sign in to your Google account.
  • Changing your browser configurations and adding on extensions.
  • Synchronizing your Google account or signing in with multiple computers, clients, and/or mobile devices.

When trying to access a suspended account, a user receives an error message on the sign in page. The suspension typically lasts for one hour, but can last as long as 24 hours. A user can sign in and access the account again after this suspension period is over, at which time request limits are automatically reset.

Recommendations

  • Keep your mail client current and configure it to check for new messages less frequently; once every 15 minutes is recommended. Make sure you are using the latest version of your mail client.
  • Share large files, such as spreadsheets, photos, and videos, using Google Drive, Picasa, and YouTube.
  • Uninstall third party software and revoke access from services that automatically sign in to your Google account.
  • Clear your browser's cache and cookies regularly, and only use necessary and well documented extensions. Make sure you are using the latest version of your browser and extensions.