To keep our systems healthy and your accounts safe, the number of server requests a G Suite account can make at one time is limited. Reaching the limit triggers a safeguard, which temporarily suspends the account.
- Using an outdated version of your mail client, or configuring the client to check for mail too often.
- Sending files through file-sharing or file-storage software.
- Using third party software or services that automatically sign in to your Google account.
- Changing your browser configurations and adding on extensions.
- Synchronizing your Google account or signing in with multiple computers, clients, and/or mobile devices.
When trying to access a suspended account, a user receives an error message on the sign in page. The suspension typically lasts for one hour, but can last as long as 24 hours. A user can sign in and access the account again after this suspension period is over, at which time request limits are automatically reset.
- Keep your mail client current and configure it to check for new messages less frequently; once every 15 minutes is recommended. Make sure you are using the latest version of your mail client.
- Share large files, such as spreadsheets, photos, and videos, using Google Drive, Picasa, and YouTube.
- Uninstall third party software and revoke access from services that automatically sign in to your Google account.
- Clear your browser's cache and cookies regularly, and only use necessary and well documented extensions. Make sure you are using the latest version of your browser and extensions.