Server request limits

Locked out of your account? G Suite administrators can check the User list in the Google Admin console to find details on which limits you hit and when access will be restored. Sometimes, you can reset the Gmail suspension

For the health and safety of our systems and your account, the number of server requests a G Suite account can make at one time is limited. Reaching the limit triggers a safeguard, which temporarily suspends the account.

Causes

  • Using an outdated version of your mail client, or setting up the client to check for mail too often
  • Sending files through file-sharing or file-storage software
  • Using third-party software or services that automatically sign in to your Google Account
  • Changing your browser configurations and adding on extensions
  • Syncing your Google Account or signing in with multiple computers, clients, or mobile devices

When trying to sign in to a suspended account, a user receives an error message on the sign-in page. The suspension typically lasts one hour, but can last as long as 24 hours. A user can sign in to the account again after this suspension period, when request limits are automatically reset.

Recommendations

  • Keep your mail client current and set it up to check for new messages less frequently. We recommend once every 15 minutes. Make sure you are using the latest version of your mail client.
  • Share large files, such as spreadsheets, photos, and videos, using Google Drive, Photos, and YouTube.
  • Uninstall third-party software and revoke access from services that automatically sign in to your Google Account.
  • Clear your browser's cache and cookies regularly and only use necessary and well-documented extensions. Make sure you're using the latest version of your browser and extensions.
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