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Google Apps is now G Suite. Same service, new name. More about the name change.

Request limits

Locked out of your account? G Suite administrators can check the User list in the G Suite Control Panel to find details on which limits you hit and when access will be restored. In some cases, a G Suite, Government or Education account administrator can reset the Gmail suspension.

To keep our systems healthy and your accounts safe, the number of server requests a G Suite account can make at one time is limited. Reaching the limit triggers a safeguard, which temporarily suspends the account.


  • Using an outdated version of your mail client, or configuring the client to check for mail too often.
  • Sending files through file-sharing or file-storage software.
  • Using third party software or services that automatically sign in to your Google account.
  • Changing your browser configurations and adding on extensions.
  • Synchronizing your Google account or signing in with multiple computers, clients, and/or mobile devices.

When trying to access a suspended account, a user receives an error message on the sign in page. The suspension typically lasts for one hour, but can last as long as 24 hours. A user can sign in and access the account again after this suspension period is over, at which time request limits are automatically reset.


  • Keep your mail client current and configure it to check for new messages less frequently; once every 15 minutes is recommended. Make sure you are using the latest version of your mail client.
  • Share large files, such as spreadsheets, photos, and videos, using Google Drive, Picasa, and YouTube.
  • Uninstall third party software and revoke access from services that automatically sign in to your Google account.
  • Clear your browser's cache and cookies regularly, and only use necessary and well documented extensions. Make sure you are using the latest version of your browser and extensions.
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