Lost check or wire payment

Applies to G Suite, Google Drive Enterprise, and other paid subscriptions in your Google Admin console.

Applies only for customers with invoiced billing accounts.

If you pay for your subscription using an invoiced billing account and a monthly check or wire payment appears to be lost, contact the Google collections team.

What to include in your email

  • Attach a proof of payment—This can be a scanned image or screenshot of your bank transfer receipt, your bank or credit card statement, or your online bank or credit card account. The proof of payment should include:
    • The date the payment was made
      (If possible, show all transactions for 5 days before and after the payment.)
    • Amount and currency of the payment
    • The service the funds paid for, such as G Suite or Cloud Identity Premium
    • The name of the remitting bank
  • Redact sensitive information—In particular, strike through your entire bank account number or the middle 8 digits of your credit card number.

Where to send your email

If you have a dedicated collector assigned to your Google Account, contact them directly.

Otherwise, send your email to collections@google.com.

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